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Case studies

BICS: Telecommunication Services and BPO

Client Background BICS delivers best-in-class international wholesale solutions to any communication service provider worldwide. Through its Mosaic portfolio, a comprehensive, flexible and innovative suite of solutions designed to be used individually, or collectively, BICS meets the existing and future requirements of the global telecoms industry. Business Challenge and Solution Low availability of IT and telecom resources in Belgium Limited positive experience with Offshoring to India Nearshore Delivery Center was established with Infopulse initially for software development and maintenance and extended to Telecom Network Management services and BPO at a later stage. The consultants are highly integrated into the client’s business. Results Project Facts Customer Quote Our main focus is to provide our customers with the highest levels of quality, reliability, and interoperability. Therefore, we always pay a decent attention...

EVRY: Information HUB

Client Background EDB Financial Services unit as a customer (now EVRY Financial Services) The iHub solution covers the complete master data management area for financial service providers – including data about customers, roles, segments, organizations, products, pricing, and agreements. Onshore team of 15 people Business Challenge Resources with mainframe / Cobol knowledge are scarce at the customer’s site The team had to increase its delivery capacity Solution Key steps taken by Infopulse: Built the team of 8 software developers and 3 QA engineers Assembled a trainee group and conducted a series of training sessions on databases and mainframe technologies Results Key achievements: 2 years of successful deliveries The trainee group turned into a fully-functional Cobol software development team in 6 months. Participation in the product maintenance 80% of the...

SpareBank 1: Credit Process

Client Background SpareBank 1 is a Norwegian alliance of a group of savings banks, founded in 1996, and is Norway’s second largest bank. Key facts: Total assets: approx. NOK 625 billion No. of branches: 352 No. of employees: 6,300 No. of Internet banking customers: c. 450,000 Business Challenge New requirements from the official authorities and increasing competition on the Nordic banking market create new challenges for the banks in terms of better solutions, to ensure efficient processes for credit approval. Solution A web-based application has been developed by Infopulse to support credit analysis and decision making with particular focus on efficient work processes, automated data capture, objective decision making criteria, and support for automated pricing and credit approval. Results Key achievements: In addition to SpareBank 1 Alliance, several medium-sized Norwegian banks are using the...

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Client Testimonials

Financial Department Director at Government Joint Stock Company “Khlib Ukrainy”

We found that with the MBF, we will take most of the paper out of the stock management process. For our company, having a geographically dispersed structure, it has always been the problem #1 to trace stock and products statuses. We needed a solution that would enable our people to access the system via the Internet. Infopulse XML / WEB Framework was quick to implement and easy to use — this means our staff can be up and running on the system with minimal demand on their time. The implementation of MBF significantly reduced the time spent on preparing...

Senior Officer of the Informational and Operational Risk Management Department at ING Bank

Nowadays the majority of processes in the banking sphere are computerized, and information systems security level is an important indicator of the reliability of a financial establishment. Paying particular attention to the protection of our clients’ and partners’ confidential information, ING Bank Ukraine regularly conducts security audits and chooses contractors carefully. Infopulse provided the security risks evaluation and presented the detailed recommendations on the improvement of our information systems’ security level. – Alexandr Matsera, Senior Officer of the Informational and Operational Risk Management Department

Senior Vice President R&D at SimCorp

SimCorp has been working together with Infopulse for almost three years now and the co-operation has been very successful. Infopulse is a very trustworthy outsourcing partner with the right attitude and skills to do business with Western European companies. I would recommend them at any time. – Klaus Løie-Andersen, Senior Vice President of R&D

CTO, R&D Manager at Kyriba

Kyriba Corporation is a leading provider of distributed cash and treasury management solutions with headquarters in the USA and Europe. We required implementation of a new integrated suite of on-line financial applications aimed at enhancing the value of banks’ and financial institutions’ service offerings. As a result of the cooperation with Infopulse, we’ve got and delivered to end-customers a fully operational web-enabled cash management platform built on modern technological basis. System requirements and architecture were completely documented in accordance with best practices recommended by RUP. The whole project has been performed on time and on budget. – Eric O’Neill,...

Head of Global Sourcing at Cross Border Projects

Cross Border Projects (CBP) is providing offshore management services to customers in Western Europe. Among all of CBP’s engagements, those delivered in cooperation with Infopulse lead to the highest satisfaction of our clients. During the whole project lifecycle, Infopulse proved to be absolutely reliable, accurate in project planning and execution, and always able to provide the best IT talents from Ukraine at the right time. From our perspective, Infopulse combines like no other 1st tier provider the understanding of western management style with the best recruitment and retention policies in the dynamic Ukrainian labour market. As an example, the...

Head of Project Fulfillment at VOLIA

The main strategic priority of VOLIA is to offer the best customer service. We are continuously improving our processes and fulfilling a lot of projects for providing highly professional, innovative, and reliable services to meet our customers’ expectations. As a part of our improvement program, we came up to decision to enforce and enlarge our PM team in the area of IT and Telecom services. Infopulse has proven to be the reliable and long-term partner for largest worldwide companies, has deep industry knowledge and the competencies we require. And the first months of working together has shown, that we...

Offshore Manager at XRT

XRT Belgium needed to outsource some of its software development projects to lower the development and support costs and, at the same time, speed up the evolution of its products. Its Globe$ product required several new modules to become more competitive in the United States market. Methodology and flexibility are the key points to success in offshore development. In addition, with Infopulse we got both an enthusiastic team and strong project management. This allowed us to release several versions of the Globe$ product in time, even a little bit before. Today the team in Kiev is a full part...

Latest news

Infopulse Completes ISAE 3402 Type I Audit

Infopulse, a part of Nordic IT group EVRY and a leading provider of IT and BPO Services in Eastern-Europe, is pleased to announce the successful completion of International Standard on Assurance Engagements (ISAE) 3402 Type I Audit. Infopulse has received the report providing evidence that the delivery of services to clients of Infopulse adheres to the highest international standards according to the level of security and controls. The ISAE Type I report confirms that the company corresponds to the level of “reasonable assurance” of the internal control system aimed at quality, security, processing integrity, availability and confidentiality of Infopulse IT Professional Services. It has also developed a strong corporate control culture. The report offers an independent opinion that the controls are suitably designed to meet the aforementioned criteria set;...

Infopulse Achieves ISO 9001:2008, ISO 14001:2004, ISO 27001:2013 and PAS 99 Certifications

We are pleased to inform you that our company has successfully passed external audit conducted by System of International Certification (SIC) and has confirmed full compliance with ISO 9001:2008, ISO 14001:2004 standards and achieved ISO 27001:2013 and PAS 99 (integrated management system) certifications. Constant Focus on Quality “Our company has developed a unique Unified Business Management System covering all the processes within organization. The integrated approach has always been highly appreciated by our clients. We are proud to be the owners of these certifications which one more time prove that quality is in our corporate DNA. I would like to thank to all Infopulse professionals for contributing into development of Unified Business Management System,”- says Olga Konovalova, Head of Quality and Security department at Infopulse. About Standards ISO 9001:2008...

EVRY Sponsors the Launch of National IT Education Center Program Based in National University “The Kyiv-Mohyla Academy”

EVRY together with its subsidiary Infopulse has started sponsorship of National University “The Kyiv-Mohyla Academy” program to create more educational opportunities in IT field in Ukraine, including second education for people who have suffered due to different life circumstances such as refugees and those exposed to hostilities in East Ukraine and Crimea annexation. The program has gained important support from Ukrainian government and is already in the making. IT Education As A Driver of Positive Changes in Ukraine Innovative Educational Center of Computer Science is to be the place where people can gain important knowledge and practical skills to build their career in IT. The project also aims to enforce Ukrainian IT Industry in general while providing an extra pool of IT professionals to Ukrainian labor market. One more...