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French IT Service Provider Implements Overarching SAP Support with Infopulse

Client Background

French IT Service Provider
The client of Infopulse is a leading European provider of B2B digital services with 40+ years of experience on the market and 6.3 million digital assets managed. The company has operations in 20 countries and employs over 8,000 people worldwide.

Business Challenge

The customer needed a team of SAP consultants, including native speakers for first-level support and business analysts that could start working almost immediately.

The challenge itself was to:

  • Provide different levels of SAP support
  • Communicate with and support SAP end-users
  • Implement new SAP functionality
  • Integrate new company into a single consolidated SAP system

Solution

First-level support: Including incident management, native end-users communication (French and English), SAP user maintenance, remote assistance to solve day-to-day problems reported by SAP system users.

Second-level support: SAP implementation projects, integration projects between SAP and different business applications and systems, all kinds of development works within the SAP system (configuration and development).

Third-level support: Including all types of SAP maintenance: SAP Server installation, migration, maintenance, release upgrades, SAP system landscape configuration and support, SAP performance tuning, OS and DB support, to name a few.

Business-oriented analysis: Identifying business needs and determining standard SAP solutions or develop customer-specific solutions, SAP end-user trainings remotely and on the customer’s side, business and SAP process documentation, assistance in the preparation of SAP Knowledge Base.

Types of services:

  • All kinds of SAP support services, including integration
  • Business analysis and documentation
  • Quality control and assurance

Technologies:

  • SAP FI, CO, BASIS, XI, PI, ABAP, Oracle, MySQL, SAP Solution Manager

Duration:

  • Since 2014

Business Value

Thanks to Infopulse the customer achieved the following:

  • Reduced cost of third-party SAP support
  • Integrated financial activities of all branches around Europe (including the USA, Canada, and the UK) into a single consolidated SAP system
  • Extended existing SAP functionality and business processes
  • Built knowledge base and set up audit processes based on SAP
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