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EVRY: High-Availability IT Operations for Banks and Insurance Companies

Client Background

EVRY logo EVRY is the largest IT company in Norway and the second largest IT services company in the Nordic region. With 10,000 employees, EVRY delivers daily IT services from 21 Norwegian and 50 Nordic towns and cities for more than 14,000 public and private sector customers. EVRY is the product of the largest-ever Nordic IT merger of EDB and ErgoGroup.

Infopulse’s EVRY BU Sweden scopes all deliveries for EVRY in the area of IT competencies (e.g. system and database administrators, application management specialists, etc.) which consist of a number of delivery units primarily working for ITO Norway and ITO Sweden.

Business Challenge

The primary client’s objectives for finding an outsourcing partner was labor cost arbitrage. EVRY was struggling with high operational costs, specifically in the area of IT Operations. Secondly, it was accessibility to a wider set of technical competencies and labor sourcing diversification strategy.

There were also a number of side effects realized at a later stage of the case development such as enforcing the IT operation security policy and better operational documentation.

Solution

Infopulse has created a team of IT competencies in the number of technological areas: Windows, Linux, Network, and Application operations. At later stages, other deliveries were added to the portfolio, such as AIX, Solaris, DBA, as well as specialists in Citrix, Virtualization and Storage, Software Asset Management, and Microsoft business application line.

Results

The project is running using the “Team Extension” business model, although there are a number of “project-based” deliveries. An attempt to convert some of the deliveries into the proper SLA-based service delivery in particular niche areas (Software Asset Management, Monitoring, and Capacity) was successfully executed.

  • The client achieved reduced labor costs and opportunity to use blended engineer rates for new and existing contracts
  • The client was able to declare access to the wider and more saturated pool of the technical competencies available at the Ukrainian market
  • Increased system security, grown maturity of the IT infrastructure (as offshoring called for more intensive use of modern technologies), and significantly improved system technical documentation thanks to the increased technical capacity and the faced need of system transition to the offshore

Project Facts

Technologies:

      The competences that are the most spread in the EVRY BU: Windows Server and Desktop platform administration, Networking (Cisco and Juniper), *nix system administrations (Linux, Red Hat, Solaris, AIX, HP-UX), DBA (Oracle, MS SQL, Sybase), Monitoring, Application Packaging, VMware, SAN/Storage, Software Asset Management.

ITIL v3 and corresponding ITSM 27000 ISO standard are used as the core operation methodologies, defined and governed at the client’s side.

Other facts:

  • Team Size: 220 FTE
  • Duration: since 2007

Customer Quote

I would like to thank you for your cooperation in the RFS project. We are now in production with more than 70 banks and financial institutions. Your contributions have been very valuable to the project in all phases, both in design, development, and implementation. I specially appreciate your skills, effort to always find a solution of complex assignment, positive attitude, and the good relation between the team in Kiev and Oslo.– Arne Thorvald Madsen, Department Manager, Financial Services

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