The “User Support and Company Asset Management” solution is based on “IBM Tivoli Service Request Manager” and “IBM Tivoli Asset Management for IT”, which are intended for any corporate level server platform and for enterprises of any scale. This solution has been implemented in a test environment and accounts for the peculiarities of business processes in Ukraine.
So far, the domestic market has not had any cases of development of a complex solution that would join two IBM products. It is currently known that there have been several installations of IBM Tivoli Service Request Manager in some Ukrainian companies. Infopulse’s specialists thus claim to possess truly unique experience in implementing such systems.
The solution allows automation of company asset delivery processes, setting assets into operation, managing operation and allowance of assets including IT assets (hardware, software, network infrastructure).
The solution also features a service desk, which helps users to register their problems, incidents, service requests, purchase requests, etc. that are related to company assets.
The “User Support and Company Asset Management” solution provides for flexible request and incident processing, as well as helps to control SLA performance and provides analytical precision in asset and service desk performance reporting.
The solution can be of great interest for banks, retail operators, insurance and other companies that have physically distributed branch offices and the need to effectively manage their assets, thus, providing customers, employees and partners with services of the highest possible quality.