What are the attributes of the modern workable help desk? A desk? A chair? A computer and a telephone? Wrong! When it comes to creating a solid help desk for just about any type of service or product, the key is a combination of customer service, knowledge and a good software environment set up to ensure expedient service. When the help desk runs smoothly, customers are kept happy. When it doesn’t, an entire business can pay.
Starting from July 1st, 2010, Infopulse has been running its Help Desk service for the users of SOPERA products. Infopulse Ukraine helpdesk engineer is now a part of the highly skilled and professional online helpdesk team of Sopera GmbH, the Open Source SOA provider developing one of the most innovative and mature SOA platforms on the market. Being based on a perfectly organized and equipped process and a deep subject area knowledge,
SOPERA offers technical support for development teams with guaranteed response time hours, sharing the extensive experience in the operation of large and mission-critical SOA integration platforms. Users profit directly from this knowledge – both through standardized and reliable processes as well as through individual, project-specific consultation by our experienced specialists, who serve as reliable persons of contact in all concerns.