24/7 Monitoring and Support of IT Infrastructure Operations
One of the most important tasks in IT infrastructure monitoring is timely identification and reaction to possible threats and issues related to performance of infrastructure and applications.
Normally most of hardware and software systems are business-critical for companies to the extent that their performance has high influence over business continuity. This means that diagnostics, timely detection, and elimination of problems become key tasks to ensure that the IT infrastructure operates efficiently to satisfy dynamic business demands.
Infopulse runs a 24/7 monitoring center facility with SLA-based operational model to support our clients with early detection of systems’ downtime, execution of routines, event management, and 1st-line support.
We run our services in a distributed multi-site environment to ensure redundancy and sustainable capacity of delivery.
We provide the following services:
Monitoring Operations – ensuring 24/7 IT infrastructure availability:
Network and Server Infrastructure Monitoring
Applications and Database Monitoring
Prompt detection, classification, and resolution of alerts and incidents
Early preventive events analysis
Scheduled maintenance procedures and routines execution
Proactive infrastructure performance measurement
Reporting and tracking incidents status
Service Desk – convenient centralized service point for users:
Single point of contact for customer/user inquiries
Service Delivery coordination and reporting for the IT landscape
Registration and processing of incidents and requests
Nagios, MS SCOM, CA Unicenter NSM, HP NNM, HP BAC, IPSoft
HP SM9, MS SCSM, Salesforce, Atlassian JIRA
Support ranges from SMB up to enterprise-level environments
Guaranteed Service Performance level for business-critical applications and systems
Round-the-clock system monitoring (24/7/365 operation) allows early detection of possible issues and their prompt resolution within the SLA
Minimize the support effort of 2nd– and 3rd-level teams with proactive approach to event management