Infopulse - Expert Software Engineering, Infrastructure Management Services
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Telecom BPO

Cost-Efficient & Reliable Telecom BPO Services Since 2010

Infopulse introduced customer management services to the outsourcing market in 2010, when it began working with Belgacom International Carrier Services (BICS), starting to offer cost-efficient and reliable Telecom Business Process Outsourcing (BPO) services and solutions. Since then, Infopulse has been providing account management outsourcing services that cover pricing, legal, and technical aspects.

Moreover, Infopulse works with both existing and prospective customers of our clients, providing a wide range of Customer Management BPO services at a price point and quality level that leaves our clients “extremely satisfied”.

Account Management and our responsibilities:

  • Voice Trading: selling/buying international destinations
  • Management of existing and new interconnectivity accounts for business development, relationship maintenance, and proactive search of new opportunities
  • Comprehensive support of the company’s interconnects by dealing with pricing, financial, legal, and technical issues
  • Negotiation of rates and routing destinations in order to grow the volumes and margin
  • Monitoring of service quality
  • Drive revenue growth by increasing voice traffic exchange volumes
  • Management of automated VoIP termination solution
  • SMS routing optimization

Other Telecom BPO services:

Commercial Assistant

  • Assist AMs in various administrative aspects
  • Management of price lists
  • Customer provisioning: reply requests, verify IP and VAT, work with database, verify and track payments
  • Other ad-hoc queries

Test and Routing Assistant

  • Test and routing validation and implementation
  • Barring requests implementation
  • Routing exceptions
  • Product routing
Operations Department Assistant

  • Pricelist upload
  • Trouble ticket validation
  • Database clean  up
  • Document flow validation
  • Billing system clean up

Procurement Assistant

  • Close collaboration with Procurement, Suppliers, and internal customers
  • Purchase orders processing
  • RFQ creation
  • Documenting of the contractor’s processes from A to Z
  • Monthly financial reporting
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