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Network Quality of Service

Services:

  • Proactive monitoring of incoming/outgoing voice traffic (high class products only);
  • Dedicated parent company monitoring (interconnections and traffic QoS);
  • Proactive rerouting activities; supplier blacklisting;
  • Supplier management, directly reflected in BTS (parent tickets WoW);
  • Handling of requests from internal departments (VLB VM, VLB VTT, SMR and AM teams);
  • Ensuring of internal communications in case of issues with global impact on voice QoS figures;
  • Dedicated events monitoring (Olympic Games, World Cup, Ramadan etc.)
  • Other functions (spam, FAS, direct loops detection, CLI delivery issues treatment etc.)

Key achievements:

  • Impact of positive QoS parameters on DM for L1 (top) destinations; Revenue saved due to proactive actions;
  • Saving resources/time of SNA/VLB (reactive tickets linked to an already existing proactive tickets );
  • Reduced number of reactive tickets: see the problem before the customer does;

Technologies and used tools:

  • VoIP/SIP, TDM
  • PAM, QlikView, VTM, BO, Inet, Iris, EMS, xMS, Meucci
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