Infopulse - Expert Software Engineering, Infrastructure Management Services
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Network Service Assurance

Services:

  • Constant pro-active monitoring of International carrier network and services (Voice switching VoIP and TDM, SS7 Network, International roaming, SMS traffic analysis)
  • Operative identification and localization of any kind of technical problems on IP/Core network, clearing of all faults as quickly as possible giving priority to service affecting faults
  • Comprehensive technical support of VOICE/MOBILE DATA/IP services provided by our client: troubleshooting, analysis, resolution, technical escalations

Key achievements:

  • SNA organization allows to minimize network and service degradation and customer impact due to layered delivery structure (24/7 duty shift 1L SER engineers and 2L SER experts)
  • SLA respect and proved customer satisfaction evolution
  • Strong technical expertise of team members,  internal certification of Service Engineers

 Technologies and tools used:

  • 4G/LTE, 3G/UMTS, 2G/GSM, IP networking
  • Proven experience in GSM/GPRS/UMTS (MSS, HLR, VLR, SGSN, GGSN and MGW, UMG, HSS and IMS)
  • Knowledge of protocols: OSIX SS7, ATM, SIP, SCCP/TCAP, ISUP, DTAP, MGTS
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