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Client Support Manager

Infopulse is looking for talented specialists to join our team as a Client Support Manager.

Areas of Responsibility

  • Answering phone calls and emails to Infopulse GmbH in German (in business hours but applicant’s flexibility would be an advantage)
  • Answering questions as to Infopulse GmbH services and organizing further communication steps
  • Keeping the communication clear and representative, following the agendas and scripts. An example of the inquiries would be the following: request on more details on Infopulse SCM software, prices, delivery terms and conditions, etc.
  • Identifying trends, typical issues, areas for improvement, ways and means to serve customers better. The front-desk representative will not need to answer all questions, but should be able to organize and maintain further communication
  • Replying quickly, clarifying all unclear points, assisting customer’s
  • Keeping track of agreements, timelines, requestors and their requests
  • Thinking ahead, informing people in advance, doublechecking

Qualifications

  • Fluent German is a must
  • Displaying a high level of being responsive and supportive

Your contact for this vacancy is:

Iryna Finberg
Level 4 Delivery Manager

Send us your CV and we will get back to you.

Thank you!

Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.