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MS Windows System Administrator (L2 Support)

Infopulse welcomes talented professionals to join our project as MS Windows System Administrator (L2 Support).

Areas of Responsibility

  • Software and hardware problems diagnosis and troubleshooting
  • Communication with customers
  • Identification of solutions / workarounds to resolve the issues as quickly as possible
  • Managing support both with or without remote access
  • Defining the root cause of the issue
  • Operational tickets investigation/ resolution
  • Escalation to / collaboration of unresolved issues with internal teams
  • Providing client education, if necessary, because of knowledge gaps in products / business usage
  • Working hours: 07:00-23:00 UA, 8-hour shifts, Monday to Friday

Qualifications

  • 2+ years of experience in MS Windows system administration
  • Hands-on knowledge of Office 365 administration
  • Strong knowledge of administration and configuration of Windows servers
  • Strong understanding of backup and monitoring solutions
  • Good knowledge of server platforms and server administration
  • Experience in working with Azure or AWS is a plus
  • Knowledge of MS SQL is a plus
  • Knowledge of Linux and/or knowledge of PowerShell scripting
  • Intermediate written and spoken English
  • Service oriented professional attitude

Your contact for this vacancy is:

Inna Shepetylo
Senior HR Manager

Send us your CV and we will get back to you.

Thank you!

Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.