Service Engineer (IoT)

Infopulse is inviting talented professionals to join our project as a Service Engineer (IoT) for our respectable client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

 Become a part of the international team to conduct the communication stream;

• Fill up your skills reserve to build the career you deserve;
• Join our decade-long partnership with BICS and be confident in your future and long-term perspectives.

Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

• Handle technically complex customer via Customer Care ticketing system
• Work on projects to deliver a world-class IoT connectivity platform
• Translate customer’s needs into implementation proposals to improve customer experience
• Provide support for a variety of scenarios of service troubleshooting and special configurations, providing technical support and handling service outages
• Handle customer escalations and emergency response with detailed post-mortem
• Be ready to participate in debriefing and troubleshooting calls with customers
• Monitor alerts/alarms raised by monitoring tools, do the initial diagnosis and create tickets
• Build support lab environment to reproduce, analyse and test customer issues and develop workarounds in real-time
• Create automation for deployments, testing and previously manual tasks
• Develop and maintain performance monitoring systems
• Provide 24x7 on-call support via on call rotation schedule (outside of working hours and including weekends) – 1 week per month

Qualifications

• 3+ years of relevant experience
• Understanding of IoT market use cases
• Hands-on experience with IoT devices and device communication protocols
• Engineering degree, or a related technical discipline and relevant work experience
• Strong understanding of standard mobile operator infrastructure, capabilities and especially hands-on operational experience with mobile data services (IPX, GRX, LTE, SMS, SS7, API)
• Strong understanding of mobile data protocols: HTTP, SS7, DIAMETER (Mobility Management, Policy Control Charging), MAP, INAP, GTP
• Strong understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP), protocols and common telecom infrastructure APIs
• Strong understanding of standard mobile and roaming call-flows
• Ability to work under pressure/in emergency situations
• Excellent hands-on Wireshark experience and/or other similar protocol analysers
• Excellent communication skills in English

Would be an advantage

• Unix/Linux, Python scripting experience will be advantageous
• Splunk SPL scripting language knowledge
• Packet core infrastructure (2G/3G/4G) including advanced packet core features (PCRF, DPI), BSS infrastructures experience would be advantageous
• Experience on SIM Applets, Over The Air (OTA), eSim, eUICC, SMDP/SMSR
• M2M and background in MVNO/MVNE environment
• Performance, Load, Stress and Soak testing, API testing