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Roaming Coordinator

Infopulse welcomes a talented Roaming Coordinator, a professional who will join a new project within a Telecom Team for our respectful client BICS remotely.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

  • Grow your expertise through interacting with A-level mobile carriers from all over the world
  • Get your hands on the vast network with on-land, transatlantic, and space points of presence
  • Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth

Infopulse-BICS team has been growing since 2010 and we are looking forward to growing with you!

Responsibilities

  • Work within Roaming Operations team with coordinators and roaming engineers
  • Coordinate day-to-day activities closely with customers roaming teams, and assist them to speed up roaming relation creation
  • Chase and negotiate with customer roaming teams to speed up opening of new relationships, or help solving blocking issues
  • Escalate blocked projects to internal and external stakeholders to move it again
  • Manage customer documentation and archiving them on BICS systems
  • Create weekly/monthly/annual reports related with roaming operations
  • Use provided necessary tools to update and manage customer accounts
  • Set internal priorities for testing and relation creations
  • Coordinate and communication with GSM Association with roaming related issues

Qualifications

  • University degree in Telecommunications (or equivalent experience)
  • Experience in telecom business
  • Knowledge of international roaming processes
  • In depth knowledge of Roaming processes & international contacts, helicopter view on the Roaming world, good knowledge of Roaming Hub specific processes
  • Able to work in an independent way, good communication and negotiations skills
  • Good organizational skills, ability to set priorities
  • Result oriented, strong customer focus
  • Basic technical knowledge: infrastructure/ Network nodes/ Services/ GSM
  • Excellent Team player skills and flexibility
  • Fluent in English both written & Verbal

Your contact for this vacancy is:

Iryna Prokopenko
HR Manager

Send us your CV and we will get back to you.

Thank you!

Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.