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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Junior Support Engineer (8254)

Location: Zhytomyr  |  October 17, 2019

Infopulse welcomes talented Junior Support Engineer to join our project at our Zhytomyr office.

Areas of Responsibility

  • Communication with European customers (phone, email, IM)
  • ITSM tickets handling and dispatching
  • Remote user support
  • Infrastructure monitoring and reaction according to the documentation
  • Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
  • Prioritizing and escalating incidents (when required) to the appropriately experienced technician
  • 24/7 shifts customer support

Qualifications

  • Good knowledge of Microsoft Office 2013-2016 and Windows 10 OS
  • Basic experience with Active Directory
  • Familiarity with LAN\WAN administration
  • Intermediate level of English (both spoken and written)
  • Basic knowledge of ITIL or alternative frameworks
  • Experience managing tasks and issues in a ticketing system like JIRA
  • Excellent analytical skills, critical thinking
  • Customer and service oriented behaviors in every day interactions
  • Flexible and self-initiative.
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