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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Infopulse - Expert Software Engineering, Infrastructure Management Services

Business Analyst/D365 CRM consultant (9480)

Location: Kyiv, Ukraine  |  January 12, 2021

Infopulse welcomes talented professionals to join our project as a Business Analyst/D365 CRM consultant on a D365 Sales project.

Areas of Responsibility

  • Collect, analyze and clarify  business requirements
  • Develop user stories descriptions: main process, developers’ tasks and acceptance criteria
  • Present requirements in a clear and precise form
  • Continuously review and improve business process
  • Organize and manage workshops between business and technical groups
  • Prepare project status presentations
  • Create and support the product backlog communication with stakeholders
  • Prepare acceptance use cases
  • Prepare project-related documents
  • Conduct gap analysis of implemented system functionality
  • Assist in issue resolution

Qualifications

  • Minimum 3 years of work experience as a Business Analyst
  • Deep knowledge of D365: sales, security model, marketing and service processes and customer service
  • Experience with D365 configuration and customization, including UCI app, custom controls and virtual entity
  • Bachelor’s degree in computer science or other related fields
  • Intermediate+ level of spoken and written English
  • Strong analytical, problem solving, planning and leadership skills
  • Proactive mindset and strong communication skills
  • Knowledge of BPMN diagrams
  • Ability to effectively conduct technical discussions
  • Understanding of basic software architecture principals
  • Experience with the description of interfaces and interaction between system components
  • Experience of running tasks with Azure DevOps
  •  will be an advantage

 Will be an advantage

  • Experience with BRMS InRule and DocumentsCorePack
  • Microsoft Certifications:
    • Dynamics 365 Fundamentals
    • Dynamics 365 Sales Functional Consultant Associate
    • Microsoft Dynamics 365 Sales
    • Microsoft Power Platform + Dynamics 365 Core
    • Dynamics 365 Customer Service Functional Consultant Associate
    • Microsoft Dynamics 365 Customer Service
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