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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Infopulse - Expert Software Engineering, Infrastructure Management Services

Service Engineer (Voice & CloudCom services) (9976)

Location: Kyiv  |  April 30, 2021

Infopulse welcomes talented professionals to join our project as a Service Engineer (Voice & CloudCom services) full-time in our Kyiv office.

Areas of Responsibility

  • Be a part of the Voice & CloudCom Solutions value stream, assure second line support for all BICS Voice & CloudCom products and for all Voice & CloudCom platforms
  • Follow-up Network Availability/Quality and perform proactive and reactive maintenance actions
  • Suggest improvements in the proactive tasks & processes
  • Collaborate with L1/customer care team in order to find solutions for problems reported by our customers
  • Collaborate with our vendors and suppliers, to report problems, follow up resolution and implementation in BICS network
  • Take part in a guard duty service and planned tasks

Qualifications

  • Master’s degree in Electronics, Computer Sciences, IT, ICT, Telecommunications
  • 5+ years’ experience in telecom, mainly in voice switching (Mobile telecom operators or International carriers)
  • Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP)
  • Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage)
  • Knowledge of SBC’s like Ribbon SBC, Metaswitch SBC is an advantage
  • Good knowledge about of Transmission world and the equipment used there
  • Knowledge of signalling protocol monitoring tools, protocol analysers, trace analysis
  • Unix/Linux basic operational experience
  • Fluent in English, proficiency in written and spoken English, good communication skills

Personal Skills

  • Excellent team player skills and flexibility: ability to coordinate work with colleagues and apply rules and procedures depending on the situation
  • Strong customer oriented competency: focusing on Customer demands
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