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Infopulse - Expert Software Engineering, Infrastructure Management Services
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French IT Service Provider: Overarching Support of Corporate SAP Ecosystem

Client Background

The client of Infopulse is a leading European provider of B2B digital services with 40+ years of experience on the market. The company has operations in 20 countries and employs over 9,000 people worldwide.

Business Challenge

The customer was looking for a reliable partner who would ensure multi-level support of the corporate SAP ecosystem, including business analysis and L1 support with native speakers. The partner had to tackle the project almost immediately.

The challenge itself was to:

  • Provide different levels of SAP support;
  • Communicate with and support SAP end-users;
  • Implement new SAP functionality;
  • Integrate new company into a single consolidated SAP system.

Solution

Infopulse implemented multi-level SAP support for the customer that includes integration, maintenance, business analysis, documentation, quality control and assurance, and more.

L1 support: Including incident management, native end-users communication (French and English), SAP user maintenance, remote assistance to solve day-to-day problems reported by SAP system users.

L2 support: SAP implementation projects, integration projects between SAP and different business applications and systems, all kinds of development (ABAP) works within the SAP system (configuration and development).

L3 support: Including all types of SAP maintenance: SAP ERP/PI/HANA software administration and maintenance; SAP Server installation, migration, maintenance, release upgrades; SAP system landscape configuration and support; SAP performance tuning; OS and DB support, to name a few.

Business-oriented analysis: Identifying business needs and determining standard SAP solutions or develop customer-specific solutions, SAP end-user trainings (remotely and on the customer’s premises), business and SAP process documentation, assistance in the preparation of SAP Knowledge Base.

Technologies: SAP ERP on HANA DB, SAP PI, SAP FI, CO, BASIS, XI, ABAP, Oracle, MySQL, SAP Solution Manager

Business Value

Thanks to Infopulse the customer achieved the following:

  • Reduced cost of third-party SAP support;
  • Integrated financial activities of all branches around Europe (including the USA, Canada, and the UK) into a single consolidated SAP system;
  • Extended existing SAP functionality and business processes;
  • Built knowledge base and set up audit processes based on SAP.

Read more on how we helped the same customer in other projects: