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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Transformation of R&D Department for Leading Smart Cards Producer

Customer saves more than €7 million during the first year

Client: Leading Smart Cards Producer
Industry: IT Services
Location: Europe

Client Background

The client of Infopulse is one of the world’s leading Secure Technology and Smart Card production enterprises. The company provides solutions to a vast portfolio of international clients, including banks and financial institutions, manufacturers, mobile operators, governmental organizations, and much more.

Business Challenge

  • 70 employees offshore and 70 employees in the EU in R&D;
  • Very sophisticated development of about 10 software products for smart cards;
  • Lack of productivity and motivation – high costs of the remote team;
  • Poorly organized services and lack of skills;
  • All the projects are carried out internally because of security issues;
  • Strong need for security in all projects’ phases.

Solution

Within one year, the following transformation was implemented:

  • Created a team of 80 people (R&D Services) in 6 months, with training of newcomers;
  • Established of a methodology with SCRUM, continuous integration, automated testing, and ticketing;
  • Created a team capable of dealing directly with some end users, particularly in CIS;
  • Implemented a complete Security Guide with more than 100 security checkpoints to ensure high security standards;
  • Team and dedicated workspaces are monitored;
  • The source code never leaves the customer’s HQ in the EU, access is provided via Citrix environments;
  • Documentation is never physically offshore, only reading is permitted.

Business Value

  • Savings of more than EUR 7 million during the first year;
  • New technical competence and faster execution;
  • Realistic projects estimations due to the implemented methodologies;
  • The level of safety is highly appreciated by the customer;
  • Security incidents are analyzed and fixed quickly.