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UI/UX Assessment of the App Before Its Main Release

The Audit Resulted in Increased User Satisfaction and Product Competitiveness

Client: Security Compliance Manager (SCM)
Industry: Computer Software
Website:  

Background

Infopulse team was to perform UI/UX assessment of Standards Compliance Manager (SCM) – a security governance, compliance and risk management solution integrated with all relevant information security standards to cater for a variety of industries.

Business Challenge

SCM was primarily intended for Information Security and IT Compliance Officers. However, the product’s further development and improvements based on the customers’ feedback expanded the target audience to include less technically savvy employees like CEOs or other managing personnel.

The challenge was to grasp fast this very specific domain and find a universal approach enabling UI/UX assessment of the app from the perspective of differing user audiences, define sensitive areas and related UI/UX issues for the improvement. Finally, to work out recommendations as to making SCM simple and easy to operate for all users.

Solution

The assessment started with the analysis of the target users, their goals and needs. Such research was supplemented with personas (real user archetypes), user scenarios and story mapping to ensure that we understand the audience that will use the product. Our evaluators also digged into the business domain of the product, competitors’ solutions and the best practices that are used within the compliance domain.

Using the agreed set of usability standards and heuristics (basic principles of interaction design), our experts conducted the walkthroughs, step by step analyzing main user flows and different parts of the system. All collected issues were noted with the severity level and potential options for fixing.

Logically, the next step was to gather the results from all the experts and work-out the quick fixes and the long term strategy for the UI/UX adjustments.

As the result, within just one week, the client received a complete overview of the current usability state and roadmap for the improvements.

Business Value

  • Usability audit of the existing solution
  • List of UI/UX improvements focused on competitive advantage
  • Action plan how to fix usability issues aligned with the existing deadlines