Service Engineer (IoT)

Infopulse is inviting talented professionals to join our project as a Service Engineer (IoT) for our respectable client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

  •  Become a part of the international team to conduct the communication stream;
  • Fill up your skills reserve to build the career you deserve;
  • Join our decade-long partnership with BICS and be confident in your future and long-term perspectives.

Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

  • Handle technically complex customer via Customer Care ticketing system
  • Work on projects to deliver a world-class IoT connectivity platform
  • Translate customer’s needs into implementation proposals to improve customer experience
  • Provide support for a variety of scenarios of service troubleshooting and special configurations, providing technical support and handling service outages
  • Handle customer escalations and emergency response with detailed post-mortem
  • Be ready to participate in debriefing and troubleshooting calls with customers
  • Monitor alerts/alarms raised by monitoring tools, do the initial diagnosis and create tickets
  • Build support lab environment to reproduce, analyse and test customer issues and develop workarounds in real-time
  • Create automation for deployments, testing and previously manual tasks
  • Develop and maintain performance monitoring systems
  • Provide 24x7 on-call support via on call rotation schedule (outside of working hours and including weekends) – 1 week per month


  • 3+ years of relevant experience
  • Understanding of IoT market use cases
  • Hands-on experience with IoT devices and device communication protocols
  • Engineering degree, or a related technical discipline and relevant work experience
  • Strong understanding of standard mobile operator infrastructure, capabilities and especially hands-on operational experience with mobile data services (IPX, GRX, LTE, SMS, SS7, API)
  • Strong understanding of mobile data protocols: HTTP, SS7, DIAMETER (Mobility Management, Policy Control Charging), MAP, INAP, GTP
  • Strong understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP), protocols and common telecom infrastructure APIs
  • Strong understanding of standard mobile and roaming call-flows
  • Ability to work under pressure/in emergency situations
  • Excellent hands-on Wireshark experience and/or other similar protocol analysers
  • Excellent communication skills in English

Will be an advantage

  • Unix/Linux, Python scripting experience will be advantageous
  • Splunk SPL scripting language knowledge
  • Packet core infrastructure (2G/3G/4G) including advanced packet core features (PCRF, DPI), BSS infrastructures experience would be advantageous
  • Experience on SIM Applets, Over The Air (OTA), eSim, eUICC, SMDP/SMSR
  • M2M and background in MVNO/MVNE environment
  • Performance, Load, Stress and Soak testing, API testing

Your contact for this vacancy is:

Olha Hurska photo
Olha Hurska
Junior HR Manager

Send us your CV and we will get back to you.

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Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.