ServiceNow CMDB Discovery Engineer
Experience:
3+ years
English:
Intermediate
Location:
Ukraine: Lviv, Vinnytsia , Poland: Warsaw, Lodz, Gdansk, Bydgoszcz, Krakow, Wroclaw, Rzeszow , Bulgaria: Varna
Infopulse welcomes talented professionals to join our team as a ServiceNow CMDB Discovery Engineer.
Areas of Responsibility
- Implementation of Discovery and Cloud Provisioning and Governance with the Service Now
- Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information into CMDB
- Creation, maintenance, and debugging Discovery jobs/schedules
- MID Servers deployment, configuring, patching MID Servers, capacity management/balancing
- Discovery Patterns customizing and troubleshooting
- Expert advisory in development and administration of ServiceNow infrastructure
- Advise on options, risk and impacts on business processes and technical architecture
- Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues
- Develop scripts on the ServiceNow platform to automate tasks and integrations
- Troubleshooting of patch / release management issues, and upgrades
- Work on continuous improvement by sharing experiences and knowledge with the team
- Assist project team and Application Owners to create and validate Service Maps for applications
- Actively involved in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time
Qualifications
- Proven experience with ServiceNow Discovery, BMC Discovery, or similar discovery tool
- Excellent understanding of CMDB data models, relationships and help with the readiness of our CMDB for advanced technologies like Cloud services (AWS, MS Azure etc.), Containerization
- ITIL knowledge
- CSDM knowledge
- Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
- ServiceNow platform data structure knowledge: XML, JSON
- Experience working with LDAP, Active Directory, AzureAD
- Experience integrating with tools to federate data into the CMDB
- Intermediate Windows and Unix administration skills
- Understanding network technologies (routing, switching, firewalling, NAT, load balancing)
Will be an advantage
- Ability to provide technical leadership and professional guidance to Customer, team, and vendors
- ServiceNow Certified System Administrator Certification
- ServiceNow Certified Implementation Specialist Certification - Service Mapping, Event Management. (SAM and Cloud Management is a plus)
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience
