Back

Junior Telco/Fraud Engineer

Infopulse welcomes talented professionals to join our project as a Junior Telco/Fraud Engineer.

Our customer BICS – is a global telecommunication enabler with a physical network stretching across the globe!

  • Develop your telecom expertise in a diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
  • Enjoy unmatched growth opportunities with BICS's vast network and customers around the world;
  • Become a part of the international 24/7, follow-the-sun telecom team with a presence from Brazil to Singapore.

The Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

  • Provide L1 network support activities for voice and mobile services 24x7 (shift schedule)
  • Ensure re-active repair activities with customers, suppliers and third parties worldwide
  • Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
  • Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
  • Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
  • 1+ year of experience in the operation of mobile or fixed networks as an engineer
  • Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
  • Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
  • Experience with signaling protocol monitoring tools, protocol analyzers, trace analysis
  • Knowledge of Network KPIs, analysis of statistics and reports
  • Good written and spoken English

Your contact for this vacancy is:

Alina Kudria
Junior HR Manager

Send us your CV and we will get back to you.

Please specify your request

If you wish, your application will be considered for other open positions at Infopulse. Data will not be used for any other purpose and will be deleted after 12 months from your latest job application date. *

Please enter the correct data

Thank you!

Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.