Back

Telco Engineer

Infopulse Ukraine welcomes a talented Telco Engineer, a professional who will join a new project within a Telecom Team for our respectful client BICS.

Areas of Responsibility

  • Monitor Supplier, Destination and VIP-customer performance against pre-set thresholds
  • Follow-up on quality issues, reported by different BICS departments towards suppliers, and verify the quality of provided solutions
  • Investigate billing disputes and suspicious fraudulent traffic for BICS commercial colleagues
  • Participate in confcalls with VIP customers on technical activities
  • Analyze quality drops and take appropriate action such as initiating pro-active rerouting, the launch and management of supplier trouble-tickets.
  • Perform pro-active rerouting in close collaboration with market managers and sales managers to maintain an optimized level of cost and selling price.
  • test new routes in cooperation with traders to improve quality of service levels and possibly optimize the supplier structure
  • Propose and introduce network and traffic solutions.
  • Propose changes in procedures for other teams and maintain them. You follow up on process improvements.
  • Create performance measurements and identify new KPIs to show team performance

Qualifications

  • Strong understanding of voice domain: calls routing and switching (ISUP/SIP), detailed analysis of codecs and response codes.
  • In-depth knowledge of call flows on the international network (roaming cases, MNP, OBR/OBP is a MUST)
  • Experience with identifying of suspicious fraudulent behavior and taking measure to prevent it. Billing chain checks. Fluent in reading signaling, platform and billing CDRs.
  • Skills of troubleshooting voice issues and working with switch management interfaces, tracing tools. Statistical analysis is a MUST.
  • Knowledge of SS7 stack.
  • Intermediate (or above) spoken English is required.
  • You have more than 2 years’ experience in Telco Domain

Personal skills

  • Strong communication skills and flexibility to interact with partners in international environment
  • You have a persistent attitude to solve complex issues and you are solution driven
  • You are a team player and like to share knowledge.
  • You are customer oriented and handle stressful situations well

 

Your contact for this vacancy is:

Dariia Nahorna
HR Manager

Send us your CV and we will get back to you.

Please add details to your request

If you wish, your application will be considered for other open positions at Infopulse. Data will not be used for any other purpose and will be deleted after 12 months from your latest job application date. *

Please enter the correct data

Thank you!

Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.