Telco Engineer

Infopulse Ukraine welcomes a talented Telco Engineer, a professional who will join a new project within a Telecom Team for our respectful client BICS.

Areas of Responsibility

  • Monitor Supplier, Destination and VIP-customer performance against pre-set thresholds
  • Follow-up on quality issues, reported by different BICS departments towards suppliers, and verify the quality of provided solutions
  • Investigate billing disputes and suspicious fraudulent traffic for BICS commercial colleagues
  • Participate in confcalls with VIP customers on technical activities
  • Analyze quality drops and take appropriate action such as initiating pro-active rerouting, the launch and management of supplier trouble-tickets.
  • Perform pro-active rerouting in close collaboration with market managers and sales managers to maintain an optimized level of cost and selling price.
  • test new routes in cooperation with traders to improve quality of service levels and possibly optimize the supplier structure
  • Propose and introduce network and traffic solutions.
  • Propose changes in procedures for other teams and maintain them. You follow up on process improvements.
  • Create performance measurements and identify new KPIs to show team performance


  • Strong understanding of voice domain: calls routing and switching (ISUP/SIP), detailed analysis of codecs and response codes.
  • In-depth knowledge of call flows on the international network (roaming cases, MNP, OBR/OBP is a MUST)
  • Experience with identifying of suspicious fraudulent behavior and taking measure to prevent it. Billing chain checks. Fluent in reading signaling, platform and billing CDRs.
  • Skills of troubleshooting voice issues and working with switch management interfaces, tracing tools. Statistical analysis is a MUST.
  • Knowledge of SS7 stack.
  • Intermediate (or above) spoken English is required.
  • You have more than 2 years’ experience in Telco Domain

Personal skills

  • Strong communication skills and flexibility to interact with partners in international environment
  • You have a persistent attitude to solve complex issues and you are solution driven
  • You are a team player and like to share knowledge.
  • You are customer oriented and handle stressful situations well


Your contact for this vacancy is:

Dariia Nahorna
HR Manager

Send us your CV and we will get back to you.

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