Business Operations Specialist | 1167 | Infopulse

Business Operations Specialist

Infopulse Bulgaria welcomes talented professionals to join our project as a Business Operations Specialist in a CloudComm Operations Team for our respectful client BICS in our Sofia/Varna offices.

 Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

  • Grow your expertise through interacting with A-level mobile carriers from all over the world;
  • Get your hands on the vast network with on-land, transatlantic, and space points of presence;
  • Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

The main role for this position will be related to the provisioning of Cloud numbers (virtual telephone numbers). The selected person will be responsible for providing virtual numbers to customers worldwide and all the related operational support.

Areas of Responsibility

  • Manage customers' order requests in internal tools
  • Validate documents required for ordering of new numbers and services
  • Configure and maintain Cloud numbers in internal databases
  • Perform test calls and analyze the call flows
  • Provide operational support for the deployed services, troubleshoot and escalate if needed
  • Ensure effective stock management according to internal guidelines


  • University degree
  • Telecom background will be considered as a plus
  • Upper-Intermediate English to communicate with stakeholders all over the world. Additional language is an asset
  • A ‘can-do' attitude, proactive and eager to learn
  • Good organizational, communication and analytical skills, ability to prioritize workload
  • Easy with technology and tools


Your contact for this vacancy is:

Iryna Prokopenko
HR Manager

Send us your CV and we will get back to you.

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Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.