Senior Service Engineer

Infopulse Brazil is inviting talented professionals to join our project as a Senior Service Engineer for our long-standing client BICS in our Rio office.

Join the team of our customer BICS – a global telecommunications enabler with a physical network covering the entire globe! 

  • Grow your expertise through interacting with A-level mobile carriers from all over the world;
  • Get your hands on the vast network with on land, underwater, and space points of presence;
  • Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.


Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

  • Report to the Messaging and Signalling Value Stream Agile Master
  • Assure the second line support for SMS, MMS
  • Be in charge of the interconnection of new customers within the platforms
  • Collaborate with the Service Delivery Manager (SDM) to review and validate the high-level design of the connection with the customers
  • Perform the validation tests of the new customer services
  • Be in charge of the IP interconnection for customers using IPsec connections
  • Take part in a guard duty service



  • Bachelor’s or Master’s degree in electronics, telecommunications, IT or ICT
  • Minimum 3-5 years of experience in telecom, mainly in signalling / roaming area (Mobile telecommunications or International Carrier Telecom)
  • Knowledge of telecom technologies and ITU/ETSI standards
  • Knowledge of SS7/Sigtran, LTE, GPRS, GSM call flows and roaming scenarios
  • Willingness to go the extra mile and learn fast
  • High level of English proficiency


Will be an advantage

  • Knowledge of IT tools (Splunk, Python, etc.)
  • Good operational knowledge of Linux and Docker
  • Experience in https (API), MMS, Splunk/Kibana or OpenMind software


Personal skills

  • Take initiative and perform tasks independently, but also capable of collaborating in smaller, agile teams.
  • Stress-resistant and well-organized, thinking outside the box.
  • Result-oriented, customer-driven and focused on delivering high quality.


Your contact for this vacancy is:

Ana Paula Freire
Junior HR Manager

Send us your CV and we will get back to you.

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