Junior Service Quality Engineer (Voice & Mobile Data)

Infopulse Bulgaria is looking for a talented professional as a Junior Service Quality Engineer (Voice & Mobile Data).

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

  • Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
  • Enjoy unmatched growth opportunities with BICS vast network and customers around the world.
  • Become a part of the international 24/7, follow-the-sun telecom team with presence from Brazil to Singapore.

Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

  • Provide Level-1 network support activities for voice and mobile services 24x7
  • Monitor supplier, destination and key-customer performance within pre-set limits
  • Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
  • Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier’s trouble-tickets
  • Perform pro-active rerouting in close collaboration with commercial representatives to maintain an optimized level of cost and selling price
  • Test new routes in cooperation with traders to improve the quality-of-service levels and possibly optimize the supplier structure
  • Monitor service performance, measure the quality of our services and take corrective actions proactively
  • Offer and implement network and traffic solutions
  • Ensure effective communication on technical queries between BICS internal teams and BICS customers
  • Identify possible areas of network and process improvements, and suggest improvement solutions
  • Develop performance measurements
  • Report to the team leader of Quality-of-Service Team


  • Bachelor’s degree in IT, Telecom or related technical field and interest in business
  • Very good command of spoken English (Intermediate or above)
  • Well-developed communication skills and flexibility to interact with suppliers around the globe
  • Desire to stay in dynamic international environment
  • Persistence in solving complex issues and being solution driven
  • Relevant experience is an advantage, especially if it is with a mobile service provider
  • Being a team player and willing to share knowledge
  • Maximal customer orientation
  • Ability to handle stressful situations well
  • Ability to convey information laconically
  • Ability to set priorities and manage multiple tasks

Your contact for this vacancy is:

Anna Leonovych
Trainee HR Manager

Send us your CV and we will get back to you.

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