Business Support Specialist (Telco)

Infopulse is inviting talented professionals to join our project as a Business Support Specialist (Messaging) for our respectful client BICS.

BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. It is a leading international communications enabler, one of the key global messaging and voice carriers and the leading provider of mobile data services worldwide.

Areas of Responsibility

• Improve, manage and execute activities that relate to the sender id (SMS originating address) and messaging content registration process. Liaise with Business Support Operation team where needed
• Liaise with internal stakeholders, e.g. Key Account Managers, Messaging Managers, Customer care team
• Communicate with customers with regards to the Business Enablement Processes, provide details and status on the registration
• Provide reporting on the Business Enablement Processes, internally
• Support the Business enablement Manager (backup, ownership on dedicated destinations/portfolio)

Qualifications

• Good level of English (reading, speaking, writing), Intermediate or higher
• Analytical thinking
• Business experience (preferably business operational and telecom environment) will be considered as a big plus

Personal skills

• Good communication skills
• Good organizational skills
• Punctual and disciplined