IT Support Engineer | 744 | Infopulse

IT Support Engineer

Infopulse welcomes talented professionals to join our project as a Technical Support Engineer for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

  • Grow your expertise through interacting with A-level mobile carriers from all over the world;
  • Get your hands on the vast network with on-land, transatlantic, and space points of presence;
  • Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

  • Provide first line support service for BICS web portal, its users and development teams
  • Communicate with portal users, development teams about incidents, issues, change requests, etc
  • Moderate communication during application releases, maintenances, outages or portal instability
  • Provide suppressing of escalation
  • Aggregate knowledge of applications and related problems in documentation


  • 1+ years’ experience in relevant operation obtaining support role
  • Good communicator with excellent written and spoken English, business writing skills
  • Good SQL knowledge will be a plus
  • Basic Linux (bash) experience
  • Basic SVN, Git knowledge
  • Experience working with ticketing systems (preferably JIRA)
  • Windows Server administration will be a plus
  • Strong technical interest and understanding of IT
  • Focus on effective communication, stress resistance, team player and able to work independently

General Tasks

  • Convert business issues (user cannot perform function) to technical with further resolution or dispatching
  • Researching, analysing, troubleshooting and identifying solutions to resolve customer issues
  • Prioritising and managing multiple tasks simultaneously
  • Acting as a liaison between the IT department and business (vendors, internal users, external customers)
  • Execute documented solutions for business problems of users
  • Provide qualified explanations and make connections with portal users
  • Create referable documentation on applications and issues 

Your contact for this vacancy is:

Denislav Boykov
Junior HR Manager

Send us your CV and we will get back to you.

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