IT Support Engineer

Infopulse welcomes talented professionals to join our project as a Technical Support Engineer for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching across the globe!

• Grow your expertise through interacting with A-level mobile carriers from all over the world;
• Get your hands on the vast network with on-land, transatlantic, and space points of presence;
• Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to growing with you!

Areas of Responsibility

• Provide first line support service for BICS web portal, its users and development teams
• Communicate with portal users, development teams about incidents, issues, change requests, etc
• Moderate communication during application releases, maintenances, outages or portal instability
• Provide suppressing of escalation
• Aggregate knowledge of applications and related problems in documentation

Qualifications

• 1+ years’ experience in relevant operation obtaining support role
• Good communicator with excellent written and spoken English, business writing skills
• Good SQL knowledge will be a plus
• Basic Linux (bash) experience
• Basic SVN, Git knowledge
• Experience working with ticketing systems (preferably JIRA)
• Windows Server administration will be a plus
• Strong technical interest and understanding of IT
• Focus on effective communication, stress resistance, team player and able to work independently

General Tasks

• Convert business issues (user cannot perform function) to technical with further resolution or dispatching
• Researching, analysing, troubleshooting and identifying solutions to resolve customer issues
• Prioritising and managing multiple tasks simultaneously
• Acting as a liaison between the IT department and business (vendors, internal users, external customers)
• Execute documented solutions for business problems of users
• Provide qualified explanations and make connections with portal users
• Create referable documentation on applications and issues