First Line Service Engineer | 854 | Infopulse

First Line Service Engineer

Infopulse is inviting a talented professional to join our growing team as a Junior First Line Service Engineer in Bulgaria.

After the intake and first analysis by our Customer Care team, you will ensure further trouble ticket treatment and repair activities within our global portfolio of products. You will be in contact with our customers, proactively and reactively, ensuring that our products and services meet their expectations and that our repair work addresses any issue they might encounter. You will have the opportunity to work in an international environment and be in touch with the top IT and Telecommunication companies in the world.

Areas of Responsibility

  • Support and customer complaint handling (B2B environment)
  • Proposing and introducing network and telecom traffic solutions
  • On-line monitoring of the service performance, measuring the quality of our products and taking corrective actions both proactively and reactively
  • Identifying possible areas of network and process improvements and propose solutions


  • Bachelor’s degree in IT, Telecom or related technical field
  • Be familiar with protocols such as ISUP/MAP/SIP/Diameter/API 
  • Be familiar with GSM network infrastructure
  • Understanding of IP networks and its topology 
  • You enjoy fixing technical problem 
  • You are a team player, you like to share knowledge
  • Strong communication skills and flexibility to interact with customers around the globe
  • Proficiency in English is required to liaise with customers and colleagues

Will be an advantage

  • Experience in enterprise support work
  • Knowledge of QoS KPI Management
  • Good understanding of IP networks and its topology



Your contact for this vacancy is:

Dariia Nahorna
HR Manager

Send us your CV and we will get back to you.

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Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.