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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Infopulse - Expert Software Engineering, Infrastructure Management Services

Infopulse Partners with Intercom to Create Outstanding Customer Experiences

Infopulse Partners with Intercom to empower our clients’ digital strategies with a broad spectrum of advanced conversational marketing, customer engagement, and support solutions.

Infopulse today announces it has joined the ​Intercom Service Partner Program to deliver an array of advanced solutions designed to help businesses build better relationships with their customers through messenger-based experiences. These solutions create tangible business benefits for SMEs and large enterprises by delivering conversational experiences across the customer journey and significantly boosting customer engagement rates, satisfaction and loyalty.

​Intercom​ is the Conversational Relationship Platform that helps businesses build better customer relationships. Intercom’s Messenger enables personal, conversational experiences between businesses and customers, and its accompanying management tools and automation provide personalized customer interactions that are efficiently managed across channels. Intercom is powered by a connected customer data platform that seamlessly integrates with CRMs and many other tools, including Salesforce, Marketo, and Zendesk.

The Intercom Service Partner Program aligns digital agencies, consultancies, business process outsourcers (BPOs), and system integrators with the world’s first and fastest-growing Conversational Relationship Platform. The goal of the program is to help partners build expertise in the Intercom platform. Partners have exclusive access to education resources, pre-sales support, brand marketing perks, and tools to help partners expand client engagements and recommend the strongest Conversational Relationship Platform.

By utilizing Intercom’s Conversational Relationship Platform, Infopulse offers the following solutions:

  • Development of conversational bots​ ​that enable personalized, targeted, and contextualized customer interactions to ensure frictionless end-user journeys.
  • Full-scale proactive support services​ with​ ​Intercom’s management tools that are designed to deliver personalized, messenger-based experiences to customers, without sacrificing efficiency or scale.
  • Diverse integration services​ with a wide range of business applications, social networks, and CRM platforms to enhance our customers’ sales processes and lead generation.

With this strategic partnership, Infopulse receives access to an innovative CRP platform that unlocks new valuable opportunities for our customers. By applying advanced conversational capabilities of the Intercom platform, Infopulse is now capable to help our customers drive business value and ensure revenue growth by creating an all-new level of engagement and onboarding, enhancing the team’s productivity, and leveraging smart automation. – Artem Ostapenko, EVP of Managed Services & Solutions at Infopulse.

Infopulse is the newest service partner to build their Intercom expertise and develop an Intercom strategy that will not only deepen client relationships, but also align them with the industry leader in delivering conversational, messenger-based experiences, said Stan Massueras, Director of EMEA Sales & Partnerships at Intercom. Together, Infopulse and Intercom will help businesses grow faster.

To learn more about joining the Intercom Service Partner Program,  .

About Infopulse

Infopulse, part of the leading Nordic digital services company TietoEVRY, is an international vendor of services in the areas of Software R&D, Application Management, Cloud & IT Operations, and Cybersecurity to SMEs and Fortune 100 companies across the globe. Founded in 1991, the company has a team of over 2,000 professionals and is represented in 7 countries across Europe and North America. Infopulse is a Global Outsourcing 100 company recognized by IAOP.

About Intercom

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.

Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end-users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.

The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.