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Infopulse will perform part of the account management of voice traffic telecom carriers for BICS (Belgacom International Carrier Services) worldwide. The new BICS Account Management (AM) team will provide the management of the existing and new interconnectivity accounts for business development, relationship maintenance and proactive search of new opportunities and will be dealing with pricing, financial, legal and technical issues of the company’s interconnects.
Infopulse AM project is our first experience of externalized account management. We have developed several IT projects with Infopulse before and were extremely satisfied with the results, especially with the price-quality ratio. To get acquainted with the peculiarities of the company workflow and to better suit BICS quality standards, every Infopulse account manager has undergone two month of training with BICS experts. Since then, the Infopulse AM team has been working with numerous BICS’ interconnects in different countries and we are planning to further extend our cooperation
Providing account management for BICS, Infopulse is the first Ukrainian IT company to present the non-IT services – remote business operations management.
We always offer a flexible approach to our customers’ needs and aim at constant diversification of our services. Remote business operations management is a very prospective services direction worldwide, and we are proud to provide these services to a major international company and one of our biggest customers
The partnership between the companies started in 2010, when Infopulse was awarded with the 10-year contract with BICS.
BICS delivers best in class global solutions for Voice, Messaging, Roaming, Connectivity and Mobile Financial Services to hundreds of telecommunication providers around the world. With our passionate and creative teams located in Brussels, Bern, Monaco, Dubai, Singapore and New York, we continuously strive to provide our customers with the highest levels of quality, reliability and interoperability that enable them to maximise end-user value. Our innovative approach is visible through our place at the forefront of the market consolidation and technology advancement. We are a joint venture of Belgacom, Swisscom and MTN, and have rolled out transformative Next Generation Networks (NGN). This together with our continued focus on Value Added Services for Mobile Operators and our growth strategy has enabled us to reach a world-leading position both on the International Voice and Mobile Data markets.