Telecom Provider
Location:
Ukraine
Industry:
Telecom
Employees:
3,000+
About the Customer:
Our client is one of the largest national mobile operators providing millions of customers with cutting-edge mobile voice communications, messaging, fixed data, 3G/4G data, and mobile TV services.
Executive Summary
Goal: Ensure a smooth and risk-free integration of a new billing system for a major mobile operator, minimizing disruption and maximizing business continuity.
Solution: Telco-focused Quality Assurance.
Benefits:
- Uninterrupted Innovation
- Faster Time to Market
- Zero Downtime & Risk Mitigation
Services delivered: Telco-focused Quality Assurance.
Business Challenge
A telecommunications company faced a critical challenge: integrating a new unified billing system into their existing IT infrastructure with minimal disruption to ongoing operations. To ensure a smooth implementation, they required a trusted digital solutions partner with proven expertise in:
- Quality Assurance: Implementing rigorous testing processes to minimize bugs and ensure system stability.
- Telecom Project Experience: Deep understanding of the complexities of telecom billing systems and their integration challenges.
Solution
To achieve seamless integration of the new telecom billing system, Infopulse QA specialists collaborated closely with the client's technical team. As part of our comprehensive approach, we:
- Performed a full-cycle testing strategy of the new billing system aligned with technical and business requirements
- Arranged and implemented the testing processes
- Provided a complete suite of QA services, including integration, functional, and acceptance testing
- Executed a workflow for the regression test model, minimizing downtime
- Ensured business continuity during the billing system migration
- Supported the implementation of turnkey software projects within the service business model and ensured their conformity with the technical and operational criteria.
Technologies
Business Value
Infopulse's holistic software quality assurance strategy empowered the client to achieve a smooth and successful implementation of the new billing system. This resulted in several key benefits:
- Ongoing Innovation: The client gained the agility to introduce new tariffs and services without disrupting user experience or business continuity.
- Seamless User Experience: Exceptional user experience and stable telecommunication services were maintained throughout the system migration.
- Increased Efficiency: Reduced test execution time translated to faster implementation and cost savings.
- Mitigated Risks: By identifying and resolving potential issues before launch, the client avoided financial and reputational risks associated with system errors and downtime.
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