Consolidate Your IT Services
Get a single source of truth for IT infrastructure and services management with ServiceNow! This will help you reduce support and maintenance costs on legacy tools and solutions.
Boost Overall IT Productivity
Empowered with a new platform, you will be able to automate and optimize multiple manual tasks, processes, and workflows. Eliminate human error, improve service delivery, and boost IT productivity.
Speed Up Incidents Resolution
Setting up automated processing of common incidents and service requests ensures faster incident resolution. As a result, you will minimize the disruption of IT services and enhance their quality.
Improve IT Services Visibility and Flexibility
Quickly prioritize and fix critical IT issues with enhanced visibility into relationships between your IT infrastructure and business services. Ensure proactive IT change management and reduce risks.
Decrease Infrastructure and Operational Costs
With real-time visibility, operational agility increases while lowering the possibility of service outages and downtimes. All this helps your organization save on infrastructure and operational costs.
Optimize Cloud Resources Management
Having a single interface for accessing cloud resources, you will be able to enhance their management (including hybrid and multi-cloud), optimize cloud spending and related operations.
Our experts perform analysis and assessment of your solutions and processes, as well as their readiness for ServiceNow adoption. We help select an optimal ServiceNow solution to meet your business needs:
- Develop a roadmap & detailed implementation plan
- Define the required customizations & integrations
- Consult on plugins for custom-made functionalities
Migration to ServiceNow
We will walk you through the complex process of replacing your legacy ITSM system or numerous single-point tools with a unified ServiceNow system. This service scope covers:
- Choosing migration strategy & its execution
- Data migration and integrations setup
- QA & post-go-live support after the launch
ServiceNow ITSM implementation
We provide end-to-end implementation services – from gap analysis, roadmap, and instance setup to custom functionality development, integrations, & post-go-live support. Our ITSM expertise covers:
- Incident/problem/change/request management
- Service catalog and provisioning, SLA & OLA
- Interactive dashboards, self-service portal, etc.
ServiceNow ITOM implementation
We help you enable ServiceNow ITOM components – Visibility, Health, Optimization – focused on eliminating silos in infrastructure operations. The scope of service includes:
- CMDB discovery for on-prem or cloud infrastructure
- Service Mapping, Event Management
- Monitoring and Notifications Integration
Automation and Orchestration with ServiceNow
With these ServiceNow systems, you will decrease manual work and human error, get predictable results faster and accelerate service delivery. We can help you with the following:
- User management & Client Software Distribution
- Cloud Infrastructure Provisioning & Management
- Cognitive Knowledge Management, and more
Service Catalog Ordering and Provisioning
Service Catalog functionality helps define your products and services to provide a better self-service ordering experience for your users through an intuitive interface and flexible workflow.
- Product scoping, generating categories & catalog items
- Enabling self-service capabilities
- Setting up fulfillment workflow and roles
Platform Security and Authentication
The Now Platform ensures that you have primary ownership and full control over all users’ data, its collection, use, and retention. Infopulse helps you enable the following functionality:
- Logical data separation & restriction by domains
- Multi-factor authentication (passcode/token)
- Single Sign-On with several SSO identity providers
ServiceNow Self-Service Portals
A self-service portal allows users to track their tickets 24/7, order services and products from Service Catalog. Thus, it will help you reduce the number of tickets, phone calls, and emails. The portal may include:
- Ticket creation and approval
- Follow up and state changes
- Analytical dashboards or history of activities
Custom Modules Development
We can develop any custom solution from scratch that will be tailored to your business needs and requirements. Here are examples of custom modules Infopulse can build on the ServiceNow platform:
- Human Resources: automation of standard HR processes
- Compliance Assessment: regulatory & industry requirements
- Time Tracking solution: incl. timesheet approval
Integrations with 3rd party systems
One of the benefits you get is the ability to integrate ServiceNow with a wide range of business systems and cloud services. This allows optimizing even more business processes and avoiding work duplication.
- SAP, Microsoft Dynamics, Atlassian Jira, etc.
- AWS, Microsoft Azure, Google Cloud, and VMware
- Active Directory, monitoring tools, payment gateways
- Infopulse Standards Compliance Manager
Case for Nordic Logistics Company
Seamless AWS Operations for a Hybrid InfrastructureOur customer was struggling with maintaining their hybrid infrastructure. Infopulse assembled an AWS operations center to ensure an efficient 24/7 functioning of our customer’s hybrid infrastructure and paved the way for full-scale cloud migration.
Case for Leading IT Company
Cloud Management Solution Integration with ServiceNowOur client, a digital services and software company, addressed Infopulse to develop a proprietary integrated solution for managing cloud environments & services. We integrated ServiceNow ITSM with their cloud management platform, automating cloud services deployment and infrastructure configuration.
Case for Manufacturing Company
ITSM and User Self-Service Portal ImplementationOur customer is one of the world’s leading manufacturers of both solid and perforated steel belts, processing systems, and applications for the food, chemical, construction, transportation, and other sectors. They provide customized industrial solutions to support the production processes of manufacturers globally.
Case for One of Big Four
ServiceNow Service Mapping and Change ManagementHaving a large IT infrastructure, a global audit & consultancy company wanted to calculate the TCO of their apps in ServiceNow CMDB. Our team implemented Service Mapping to automatically discover all services and enabled up-to-date and high-quality CMDB records with continuous service improvement.
Case for Global Audit & Consultancy Company
ServiceNow KPI Reporting for Better Performance TrackingThe client utilizes ServiceNow to enable process automation and needed to improve the productivity of IT teams. Infopulse implemented the ServiceNow KPI Reporting solution that helped streamline IT process performance tracking.
Key Challenges in Enterprise Application Management to Tackle with Service Mapping
Beating the Odds in Building Enterprise Applications on ServiceNow
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