Facilitate Decision-Making
Benefit from a ready-made ServiceNow KPI reporting solution with a set of 90 KPIs and an advanced calculation engine to help you improve ITSM process visibility and provide a basis for effective decision-making.
Enable Convenient Data Representation
The ITSM performance insights are delivered in a form of interactive dashboards and in-depth reports that can be customized with diverse types of data visualization.
Focus on Business Growth
Your team can focus on strategic tasks, while we cover all solution support activities, including bug fixes, troubleshooting, testing, communications with the vendor, and functional checks after new ServiceNow releases and updates.
Tailor the Solution to Your Needs
Our team can customize the ServiceNow KPI reporting solution to address your business needs by adding/ removing/ updating any KPIs, dashboards, or processes.
Promote Convenience
We can set up a convenient, instantly accessible KPI e-mailing service that delivers an in-depth analysis of the selected KPI values and their anticipated performance trends.
Maintain a Consistent Brand Identity
If you request the KPI e-mailing service, we can adjust the KPI list to your needs and align the e-mail layout with your brand by customizing the logos, colors, images, buttons, fonts, etc.
Process
Idea
Assessment
Solution workshop
Discovery phase
POC
MVP development
Post-MVP support
Service Packages
Core Solution
Additional Services
Additional Services
Additional Services
Service Package
ServiceNow KPI Reporting
ServiceNow KPI Reporting Solution Customization
KPI Emailing
KPI E-mail Customization
Duration
Annual subscriptio
Depending on the scope
Annual subscription
Fixed price per KPI
Calculation of 90 KPIs
Set of interactive dashboards
Landing page with consolidated KPI data
Support of existing functionality
Adding/ removing/ updating KPIs, dashboards, or processes
E-mail notifications with selected KPIs, their values, and trends
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Case Studies
Insights
We have a solution to your needs. Just send us a message, and our experts will follow up with you asap.
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