ServiceNow KPI Reporting

Enhance IT productivity, facilitate decision-making, and optimize costs with a range of tailored ServiceNow KPI reporting service packages.

We Help You
Facilitate Decision-Making 

Benefit from a ready-made ServiceNow KPI reporting solution with a set of 90 KPIs and an advanced calculation engine to help you improve ITSM process visibility and provide a basis for effective decision-making. 

Enable Convenient Data Representation 

The ITSM performance insights are delivered in a form of interactive dashboards and in-depth reports that can be customized with diverse types of data visualization. 

Focus on Business Growth  

Your team can focus on strategic tasks, while we cover all solution support activities, including bug fixes, troubleshooting, testing, communications with the vendor, and functional checks after new ServiceNow releases and updates. 

Tailor the Solution to Your Needs 

Our team can customize the ServiceNow KPI reporting solution to address your business needs by adding/ removing/ updating any KPIs, dashboards, or processes. 

Promote Convenience 

We can set up a convenient, instantly accessible KPI e-mailing service that delivers an in-depth analysis of the selected KPI values and their anticipated performance trends.  

Maintain a Consistent Brand Identity 

If you request the KPI e-mailing service, we can adjust the KPI list to your needs and align the e-mail layout with your brand by customizing the logos, colors, images, buttons, fonts, etc.   

Service Packages

Core Solution 
Additional Services 
Additional Services 
Recommended
Additional Services 

Service Package 

ServiceNow KPI Reporting 

Service Package 

ServiceNow KPI Reporting Solution Customization 

Service Package 

KPI Emailing 

Service Package 

KPI E-mail Customization 

Duration 

Annual subscription 

Duration 

Depending on the scope 

Duration 

Annual subscription 

Duration 

Fixed price per KPI 

Calculation of 90 KPIs 

X  

Calculation of 90 KPIs 

Calculation of 90 KPIs 

Calculation of 90 KPIs 

Set of interactive dashboards 

X  

Set of interactive dashboards 

Set of interactive dashboards 

Set of interactive dashboards 

Landing page with consolidated KPI data 

X  

Landing page with consolidated KPI data 

Landing page with consolidated KPI data 

Landing page with consolidated KPI data 

Support of existing functionality  

X  

Support of existing functionality  

Support of existing functionality  

Support of existing functionality  

Adding/ removing/ updating KPIs, dashboards, or processes 

Adding/ removing/ updating KPIs, dashboards, or processes 

X

Adding/ removing/ updating KPIs, dashboards, or processes 

Adding/ removing/ updating KPIs, dashboards, or processes 

E-mail notifications with selected KPIs, their values, and trends 

E-mail notifications with selected KPIs, their values, and trends 

E-mail notifications with selected KPIs, their values, and trends 

X

E-mail notifications with selected KPIs, their values, and trends 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

X

Core Solution 

Service Package 

ServiceNow KPI Reporting 

Duration 

Annual subscription 

Calculation of 90 KPIs 

X  

Set of interactive dashboards 

X  

Landing page with consolidated KPI data 

X  

Support of existing functionality  

X  

Adding/ removing/ updating KPIs, dashboards, or processes 

E-mail notifications with selected KPIs, their values, and trends 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

Additional Services 

Service Package 

ServiceNow KPI Reporting Solution Customization 

Duration 

Depending on the scope 

Calculation of 90 KPIs 

Set of interactive dashboards 

Landing page with consolidated KPI data 

Support of existing functionality  

Adding/ removing/ updating KPIs, dashboards, or processes 

X

E-mail notifications with selected KPIs, their values, and trends 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

Additional Services 

Service Package 

KPI Emailing 

Duration 

Annual subscription 

Calculation of 90 KPIs 

Set of interactive dashboards 

Landing page with consolidated KPI data 

Support of existing functionality  

Adding/ removing/ updating KPIs, dashboards, or processes 

E-mail notifications with selected KPIs, their values, and trends 

X

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

Recommended
Additional Services 

Service Package 

KPI E-mail Customization 

Duration 

Fixed price per KPI 

Calculation of 90 KPIs 

Set of interactive dashboards 

Landing page with consolidated KPI data 

Support of existing functionality  

Adding/ removing/ updating KPIs, dashboards, or processes 

E-mail notifications with selected KPIs, their values, and trends 

Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs) 

X

Case Studies

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