Facilitate Decision-Making
Benefit from a ready-made ServiceNow KPI reporting solution with a set of 90 KPIs and an advanced calculation engine to help you improve ITSM process visibility and provide a basis for effective decision-making.
Enable Convenient Data Representation
The ITSM performance insights are delivered in a form of interactive dashboards and in-depth reports that can be customized with diverse types of data visualization.
Focus on Business Growth
Your team can focus on strategic tasks, while we cover all solution support activities, including bug fixes, troubleshooting, testing, communications with the vendor, and functional checks after new ServiceNow releases and updates.
Tailor the Solution to Your Needs
Our team can customize the ServiceNow KPI reporting solution to address your business needs by adding/ removing/ updating any KPIs, dashboards, or processes.
Promote Convenience
We can set up a convenient, instantly accessible KPI e-mailing service that delivers an in-depth analysis of the selected KPI values and their anticipated performance trends.
Maintain a Consistent Brand Identity
If you request the KPI e-mailing service, we can adjust the KPI list to your needs and align the e-mail layout with your brand by customizing the logos, colors, images, buttons, fonts, etc.
Process
Service Packages
Core Solution
Additional Services
Additional Services
Additional Services
Service Package
ServiceNow KPI Reporting
Service Package
ServiceNow KPI Reporting Solution Customization
Service Package
KPI Emailing
Service Package
KPI E-mail Customization
Duration
Annual subscription
Duration
Depending on the scope
Duration
Annual subscription
Duration
Fixed price per KPI
Calculation of 90 KPIs
✓
Calculation of 90 KPIs
Calculation of 90 KPIs
Calculation of 90 KPIs
Set of interactive dashboards
✓
Set of interactive dashboards
Set of interactive dashboards
Set of interactive dashboards
Landing page with consolidated KPI data
✓
Landing page with consolidated KPI data
Landing page with consolidated KPI data
Landing page with consolidated KPI data
Support of existing functionality
✓
Support of existing functionality
Support of existing functionality
Support of existing functionality
Adding/ removing/ updating KPIs, dashboards, or processes
Adding/ removing/ updating KPIs, dashboards, or processes
✓
Adding/ removing/ updating KPIs, dashboards, or processes
Adding/ removing/ updating KPIs, dashboards, or processes
E-mail notifications with selected KPIs, their values, and trends
E-mail notifications with selected KPIs, their values, and trends
E-mail notifications with selected KPIs, their values, and trends
✓
E-mail notifications with selected KPIs, their values, and trends
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
✓
Core Solution
Service Package
ServiceNow KPI Reporting
Duration
Annual subscription
Calculation of 90 KPIs
✓
Set of interactive dashboards
✓
Landing page with consolidated KPI data
✓
Support of existing functionality
✓
Adding/ removing/ updating KPIs, dashboards, or processes
E-mail notifications with selected KPIs, their values, and trends
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Additional Services
Service Package
ServiceNow KPI Reporting Solution Customization
Duration
Depending on the scope
Calculation of 90 KPIs
Set of interactive dashboards
Landing page with consolidated KPI data
Support of existing functionality
Adding/ removing/ updating KPIs, dashboards, or processes
✓
E-mail notifications with selected KPIs, their values, and trends
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Additional Services
Service Package
KPI Emailing
Duration
Annual subscription
Calculation of 90 KPIs
Set of interactive dashboards
Landing page with consolidated KPI data
Support of existing functionality
Adding/ removing/ updating KPIs, dashboards, or processes
E-mail notifications with selected KPIs, their values, and trends
✓
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
Additional Services
Service Package
KPI E-mail Customization
Duration
Fixed price per KPI
Calculation of 90 KPIs
Set of interactive dashboards
Landing page with consolidated KPI data
Support of existing functionality
Adding/ removing/ updating KPIs, dashboards, or processes
E-mail notifications with selected KPIs, their values, and trends
Customization of the KPI e-mail layout (colors/logos, etc.) and listing (add/remove KPIs)
✓
Case Studies
Insights
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