Deliver Services and Products Faster
With the adoption of modern ITSM and ITOM solutions, you get optimized IT services delivery and ensure agile workflows across your teams, which results in better time-to-market for new features, products, and services.
Boost IT Services Adaptability and Flexibility
Leveraging ITIL best practices, Infopulse helps you achieve rapid incidents resolution, reduce the disruption of IT services, and minimize downtimes. All this improves the flexibility and adaptability of IT services to new changes.
Provide Better Visibility
By employing Service Mapping and CMDB Discovery, we increase visibility into your IT services, business processes, projects, and tasks, helping you to manage the entire IT infrastructure more efficiently.
Automate Processes – Save Costs
Modern ITSM and ITOM solutions come with a greater degree of automation to support your core business processes, workflows, and projects. As a result, you save costs on automated manual activities with fewer errors and decreased risks.
Increase the Resilience of Your Services
By utilizing both ITSM and ITOM tools, we maximize the value of your IT services and make them more resilient against risks and outages due to a preemptive approach towards issue identification and resolution.
Enhance User Satisfaction
Greater agility of IT services and their improved quality result in the higher satisfaction of customers and users since you can meet any of their needs and resolve requests faster and with better results.
What We Do
ITSM and ITOM Modernization
- Analysis of existing processes and current technical solution
- ITSM or ITOM readiness assessment
- Helping to select a new ITSM or ITOM solution to match specific business needs
- Developing an implementation or migration roadmap
- Migrating a legacy ITSM or ITOM system to a new platform
- ITSM/ITOM implementation, including such features as:
- Incident/problem/change management
- Configuration management
- IT asset management
- Knowledge management
- CMDB discovery and Service mapping
- Event management
- Service catalog and provisioning
- 24/7 monitoring
- Integration with other tools
- Post-go-live support
ServiceNow ITSM and ITOM Implementation
With a dedicated ServiceNow Center of Excellence, Infopulse provides a comprehensive suite of services based on the Now Platform to help our clients achieve consolidated and cost-efficient management of IT infrastructure.
- ServiceNow ITOM and ITSM consulting
- Migration from legacy systems to ServiceNow
- ITSM implementation and ITOM adoption
- Building self-service portals and custom modules
- ITSM and ITOM automation and orchestration
- Integrations with third-party solutions
Atlassian Tools Adoption
Infopulse holds long-standing expertise in Atlassian ITSM tools, helping our customers accomplish their digitalization initiatives. The scope of services involves:
- Jira implementation (from development to ITSM software support)
- Confluence services to organize a project management process
- Opsgenie services to tailor an alert management workflow to your needs
- License management to devise license inventory and procurement processes
- User training to help effectively adopt the tools they need
Microsoft System Center Deployment
Infopulse helps boost your IT infrastructure management, support, and maintenance by leveraging Microsoft System Center (MSC) and ITSM best practices. MSC is an integrated and automated management solution for handling on-premises and cloud infrastructure environments and devices. We enable both independent and integrated deployments of the solution components:
- Configuration Manager
- Operations Manager
- Data Protection Manager
- Virtual Machine Manager
- Service Manager
Expand your infrastructure monitoring capabilities with an all-encompassing Site24x7 solution. Through integration with your ITSM system, Site24x7 provides extensive options for monitoring the performance of your applications, websites, servers, networks, as well as handling tickets and resolving issues faster.
Case for Nordic Logistics Company
Seamless AWS Operations for a Hybrid InfrastructureOur customer was struggling with maintaining their hybrid infrastructure. Infopulse assembled an AWS operations center to ensure an efficient 24/7 functioning of our customer’s hybrid infrastructure and paved the way for full-scale cloud migration.
Case for Leading IT Company
Cloud Management Solution Integration with ServiceNowOur client, a digital services and software company, addressed Infopulse to develop a proprietary integrated solution for managing cloud environments & services. We integrated ServiceNow ITSM with their cloud management platform, automating cloud services deployment and infrastructure configuration.
Case for Leader in Government Relations
IT Audit Turns into Digital TransformationOur customer, a government relations advisor, requested to conduct an audit of their entire IT infrastructure. After the initial IT audit, Infopulse presented our client with a holistic strategy for their infrastructure modernization, based on technical recommendations and cost-benefit assessment.
Case for One of Big Four
ServiceNow Service Mapping and Change ManagementHaving a large IT infrastructure, a global audit & consultancy company wanted to calculate the TCO of their apps in ServiceNow CMDB. Our team implemented Service Mapping to automatically discover all services and enabled up-to-date and high-quality CMDB records with continuous service improvement.
Case for Global Audit & Consultancy Company
ServiceNow KPI Reporting for Better Performance TrackingThe client utilizes ServiceNow to enable process automation and needed to improve the productivity of IT teams. Infopulse implemented the ServiceNow KPI Reporting solution that helped streamline IT process performance tracking.
What Is IT Asset Management and How to Build a Strong Process for Your Business
Infopulse is accredited as an Atlassian Silver Solution Partner
Infopulse has been accredited as the Atlassian Silver Solution Partner, successfully joining the Atlassian’s network of Solution Partners. The related program acknowledges our expertise in administration and implementation of Atlassian products, aspired by Infopulse to empower our clients with more value for their businesses.
Key Challenges in Enterprise Application Management to Tackle with Service Mapping
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