ITSM and ITOM Services

Handle your requests, processes, IT infrastructure operations, and complex projects hassle-free with your ITSM and ITOM transformed.

We Help You
Deliver Services and Products Faster

With the adoption of modern ITSM and ITOM solutions, you get optimized IT services delivery and ensure agile workflows across your teams, which results in better time-to-market for new features, products, and services.

Boost IT Services Adaptability and Flexibility

Leveraging ITIL best practices, Infopulse helps you achieve rapid incidents resolution, reduce the disruption of IT services, and minimize downtimes. All this improves the flexibility and adaptability of IT services to new changes.

Provide Better Visibility

By employing Service Mapping and CMDB Discovery, we increase visibility into your IT services, business processes, projects, and tasks, helping you to manage the entire IT infrastructure more efficiently.

Automate Processes – Save Costs

Modern ITSM and ITOM solutions come with a greater degree of automation to support your core business processes, workflows, and projects. As a result, you save costs on automated manual activities with fewer errors and decreased risks.

Increase the Resilience of Your Services

By utilizing both ITSM and ITOM tools, we maximize the value of your IT services and make them more resilient against risks and outages due to a preemptive approach towards issue identification and resolution.

Enhance User Satisfaction

Greater agility of IT services and their improved quality result in the higher satisfaction of customers and users since you can meet any of their needs and resolve requests faster and with better results.

What We Do

ITSM and ITOM Modernization
  • Analysis of existing processes and current technical solution
  • ITSM or ITOM readiness assessment
  • Helping to select a new ITSM or ITOM solution to match specific business needs
  • Developing an implementation or migration roadmap
  • Migrating a legacy ITSM or ITOM system to a new platform
  • ITSM/ITOM implementation, including such features as:
    • Incident/problem/change management
    • Configuration management
    • IT asset management
    • Knowledge management
    • CMDB discovery and Service mapping
    • Event management
    • Service catalog and provisioning
    • 24/7 monitoring
  • Integration with other tools
  • Post-go-live support

Service Categories

ServiceNow ITSM and ITOM Implementation

With a dedicated ServiceNow Center of Excellence, Infopulse provides a comprehensive suite of services based on the Now Platform to help our clients achieve consolidated and cost-efficient management of IT infrastructure.

  • ServiceNow ITOM and ITSM consulting
  • Migration from legacy systems to ServiceNow
  • ITSM implementation and ITOM adoption
  • Building self-service portals and custom modules
  • ITSM and ITOM automation and orchestration
  • Integrations with third-party solutions
Atlassian Tools Adoption

Infopulse holds long-standing expertise in Atlassian ITSM tools, helping our customers accomplish their digitalization initiatives. The scope of services involves:

  • Jira implementation (from development to ITSM software support)
  • Confluence services to organize a project management process
  • Opsgenie services to tailor an alert management workflow to your needs
  • License management to devise license inventory and procurement processes
  • User training to help effectively adopt the tools they need
Microsoft System Center Deployment

Infopulse helps boost your IT infrastructure management, support, and maintenance by leveraging Microsoft System Center (MSC) and ITSM best practices. MSC is an integrated and automated management solution for handling on-premises and cloud infrastructure environments and devices. We enable both independent and integrated deployments of the solution components:

  • Configuration Manager
  • Operations Manager
  • Data Protection Manager
  • Virtual Machine Manager
  • Service Manager
Site24x7 Implementation

Expand your infrastructure monitoring capabilities with an all-encompassing Site24x7 solution. Through integration with your ITSM system, Site24x7 provides extensive options for monitoring the performance of your applications, websites, servers, networks, as well as handling tickets and resolving issues faster.

Technologies

ServiceNow logo
ServiceNow
Site24x7 logo
Site24x7
Atlassian Jira logo
Atlassian Jira
Microsoft System Center Operations Manager (SCOM) logo
Microsoft System Center Operations Manager (SCOM)
Microsoft System Center Service Manager (SCSM) logo
Microsoft System Center Service Manager (SCSM)
and many others

Cases

Insights

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