Infrastructure Monitoring & Support Service Packages

24/7 Infrastructure Monitoring

Early issue detection and prompt resolution with SLA-based support - effective 1st-level support and proactive approach to event management.

We Help You
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Clear the Doubts about Requirements 

We help you weigh the pros and cons of monitoring options, depending on your business needs. Next, our team can suggest the most suitable support scenario. 

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Support Post-config Monitoring Systems 

Infopulse allocates a dedicated team to ensure that your business systems work smoothly. We offer ongoing monitoring with shadow support on demand.  

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Kick-off Monitoring of Your Systems 

If you’re yet to start your system monitoring, Infopulse can help with applications, websites, or IT infrastructure support from ground zero. 

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Roll out Complex System Changes 

Our team helps you focus on the core business objectives while we tackle advanced IT infrastructure challenges on your behalf.  


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Microsoft System Center Operations Manager (SCOM) logo
Microsoft System Center Operations Manager (SCOM)
and many others

Service Packages

Monitoring as a Service
Monitoring as a Solution
Managed OpS Service



Reaction time 

Up to 15 minutes

Up to 15 minutes

2-hour call & checklist analysis with high-level recommendations & estimations 

Assessment and knowledge transfer 

Service Setup 

Documentation analysis and updates 

Weekly reports 

Single point of contact for the team 

Monitoring from multiple global locations 

Automated alerts escalation 

Custom monitoring dashboard 

Integrating custom monitoring solutions to a single Infopulse monitoring solution

Advanced services:      

L1/L2 Support
L3 Support
Changes implementation
Security services
Custom solution development

Case Studies


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