Network & Service Monitoring Center for Telecom

We Help You

Understand Your Basic NOC Needs

We help you understand the benefits of NOC outsourcing by carefully assessing your needs and providing an improvement roadmap & implementation plan.

NOC In-depth Evaluation

We help you enhance your NOC with a comprehensive service setup description based on a detailed analysis of network/processes gaps and their effectiveness.

Outsource Your NOC

Infopulse supports your business efficiency strategy by outsourcing NOC as end-to-end continuous monitoring & maintenance service with dedicated support and trouble management teams.

Proactive Service Quality

With Proactive Service Quality teams, we help you to resolve issues before they affect network performance.

Extend Your NOC Team

We offer to reinforce your NOC capabilities with domain engineers possessing BPO/L1 or L2 expertise for reliable and seamless follow-the-sun service delivery and to reduce talent & resource management costs.

Technologies

Cisco

Oracle

Sonus

Grafana

Nagios

Splunk

Zabbix

Qlik Sense

Wireshark

ADVA

Cacti

NSN (Nokia+Siemens)

Huawei

Ericsson

Ciena

Coriant

Nortel

and many others

Timely Delivery Start

Service Packages

Expert Consulting & Workshop

Resource Trouble Management

Service Management

NOC Team Extension

Duration

1 month

Duration

12 months

Subscription-based service

Duration

12 months

Subscription-based service

Duration

TBD

Best implementation practice + domain expert consultancy

Business scope analysis

Procedure & Process refreshment + recommendations

KPI & SLA revisal

Scalability analysis

Tools & Improvements recommendations

Onboarding & Knowledge transfer plan

Roadmap of implementation

Implementation proposal with a budget estimation

Flexible RPA support, performance monitoring, bug fixing

NOC Delivery (Problem Handling)

NOC Delivery (Service Problem Management)

NOC Delivery (Resource Trouble Management)

NOC Delivery (Customer KPI/SLA Management)

NOC Delivery (Service Quality Management)

NOC Delivery (Resource Performance Management)

NOC Team Extension

Make a request

Expert Consulting & Workshop

Duration

1 month

Best implementation practice + domain expert consultancy

Business scope analysis

Procedure & Process refreshment + recommendations

KPI & SLA revisal

Scalability analysis

Tools & Improvements recommendations

Onboarding & Knowledge transfer plan

Roadmap of implementation

Implementation proposal with a budget estimation

Flexible RPA support, performance monitoring, bug fixing

NOC Delivery (Problem Handling)

NOC Delivery (Service Problem Management)

NOC Delivery (Resource Trouble Management)

NOC Delivery (Customer KPI/SLA Management)

NOC Delivery (Service Quality Management)

NOC Delivery (Resource Performance Management)

NOC Team Extension

Make a request

Resource Trouble Management

Duration

12 months

Subscription-based service

Best implementation practice + domain expert consultancy

Business scope analysis

Procedure & Process refreshment + recommendations

KPI & SLA revisal

Scalability analysis

Tools & Improvements recommendations

Onboarding & Knowledge transfer plan

Roadmap of implementation

Implementation proposal with a budget estimation

Flexible RPA support, performance monitoring, bug fixing

NOC Delivery (Problem Handling)

NOC Delivery (Service Problem Management)

NOC Delivery (Resource Trouble Management)

NOC Delivery (Customer KPI/SLA Management)

NOC Delivery (Service Quality Management)

NOC Delivery (Resource Performance Management)

NOC Team Extension

Make a request

Service Management

Duration

12 months

Subscription-based service

Best implementation practice + domain expert consultancy

Business scope analysis

Procedure & Process refreshment + recommendations

KPI & SLA revisal

Scalability analysis

Tools & Improvements recommendations

Onboarding & Knowledge transfer plan

Roadmap of implementation

Implementation proposal with a budget estimation

Flexible RPA support, performance monitoring, bug fixing

NOC Delivery (Problem Handling)

NOC Delivery (Service Problem Management)

NOC Delivery (Resource Trouble Management)

NOC Delivery (Customer KPI/SLA Management)

NOC Delivery (Service Quality Management)

NOC Delivery (Resource Performance Management)

NOC Team Extension

Make a request

NOC Team Extension

Duration

TBD

Best implementation practice + domain expert consultancy

Business scope analysis

Procedure & Process refreshment + recommendations

KPI & SLA revisal

Scalability analysis

Tools & Improvements recommendations

Onboarding & Knowledge transfer plan

Roadmap of implementation

Implementation proposal with a budget estimation

Flexible RPA support, performance monitoring, bug fixing

NOC Delivery (Problem Handling)

NOC Delivery (Service Problem Management)

NOC Delivery (Resource Trouble Management)

NOC Delivery (Customer KPI/SLA Management)

NOC Delivery (Service Quality Management)

NOC Delivery (Resource Performance Management)

NOC Team Extension

Make a request

Case Studies

Telecom

Case for BICS

High-Quality Telecom Operations Service for BICS

The main drivers behind our decision to go with Infopulse were their understanding of our needs, their flexibility, and the quality and price of the resources we found.

Ronald Ballet , Director of Strategic Partnerships

Telecom

Case for Large EU Telecom Provider

Radio Network Optimization for Telecom Giant

With 11,000+ employees and a multi-billion yearly revenue, our client is one of the largest Telecom and ICT services companies in Europe, providing intelligent television, telephony, and network-based IT solutions and services to a wide range of public and enterprise customers across a variety of local and international markets.

Assuring the Quality of RAN for Large EU Telco - Infopulse - case image

Insights

Article

Expanding NOC into Service Monitoring [thumbnail]

Best Practices of Expanding Telecom NOC into Service Monitoring

August 12, 2022 8 min. read

Article

NOC and SOC Integration for Telecom: Opportunities and Challenges

December 08, 2021 7 min. read

Article

Software Development for Telcos: Open-Source Tools vs Out-of-the-Box Solutions – Which to Choose?

September 07, 2021 7 min. read

Article

Network Operations Center (NOC)

Understand Your Basic NOC Needs

NOC In-depth Evaluation

Outsource Your NOC

Proactive Service Quality

Extend Your NOC Team

Technologies

Timely Delivery Start

Service Packages

Expert Consulting & Workshop

Resource Trouble Management

Service Management

NOC Team Extension

Expert Consulting & Workshop

Resource Trouble Management

Service Management

NOC Team Extension

Case Studies

High-Quality Telecom Operations Service for BICS

Radio Network Optimization for Telecom Giant

Insights

Best Practices of Expanding Telecom NOC into Service Monitoring

NOC and SOC Integration for Telecom: Opportunities and Challenges

Software Development for Telcos: Open-Source Tools vs Out-of-the-Box Solutions – Which to Choose?

How to Build an Efficient SOC for a Modern Telecom Network

5 Features of a Future-Proof OSS Architecture for Telcos

4 Qualities of an Efficient Security Operations Center for Telecom

Top 5 Ways of Improving Customer Experience in Telecom with Virtual Assistants

SIP Hacking: Ways to Protect Your VoIP Services

SMS Fraud Cases and Recommended Measures to Prevent Them

Combating Voice Fraud: Best Practices from a Telecom Expert

Thank you!