Voice and Cloud Communications Engineer

Infopulse Brazil welcomes talented professionals to join our project as a Voice and Cloud Communications Engineer in a Voice and Cloud Communication Value Streams for our respectful client BICS in our Rio office.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

  • Grow your expertise through interacting with A-level mobile carriers from all over the world;
  • Get your hands on the vast network with on land, underwater, and space points of presence;
  • Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to grow with you!

Areas of Responsibility

  • Be a part of the Voice & CloudCom Solutions value stream, assure second line support for all BICS Voice & CloudCom products and for all related platforms
  • Follow-up Network Availability/Quality and perform proactive and reactive maintenance actions
  • Work with first line/customer care team in order to find solutions for problems reported by our customers
  • Work with our vendors and suppliers, customers and hosts, to report problems, follow up resolution and implementation in BICS network
  • Take part in the second line guard duty organized within the value stream to support critical or time-sensitive situations outside of business hours
  • Provide support for service- or platform-related issues and investigate the matter to find a resolution, keeping a focus on maintaining the KPI and SLA measurements defined
  • Assist in daily maintenance activities coordinated by a Platform Owner Repair
  • Monitoring and/or executing Planned Maintenances
  • Take part in escalations to resolve issues asap and coordinate with other repair colleagues, assuring a proper follow of the incident management process


  • In depth understanding of network switching and routing as related to a Unified Communications and Voice over IP network
  • Working knowledge on SIP-trunking implementations
  • Knowledge of signaling protocol monitoring tools, protocol analysers, trace analysis
  • Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP, ENUM, INAP and HTTP)
  • Knowledge of Unified Communications and Voice over IP in secure computing environments (designing secure APIs, SSL/TLS, etc)
  • Unix / Linux knowledge
  • Good analytical skills, and ability to use tools like Wireshark, Splunk, and other means for analytic root cause analysis
  • Fluency in English
  • Good planning & organization skills
  • Analytical thinking & problem-solving skills
  • Strong customer oriented competency: focusing on Customer demands

Will be an advantage

  • Experience in the (international) Wholesale Telecom Business
  • Working knowledge on Metaswitch Perimeta SBC, Ribbon SBC (SBC5K and SWe) and Softswitch, NetNumber TITAN
  • Working knowledge on LRF (Location Retrieval Function) implementations for emergency call handling
  • Working knowledge on FreeSWITCH application server
  • Experience with multiplatform unified communications, collaboration, cloud telephony service
  • Knowledge on API technologies
  • Knowledge on SIP Registrar/Authentication mechanisms
  • Knowledge on VoLTE
  • Familiar with STIR/SHAKEN concepts
  • Knowledge on BYOC (Bring Your Own Carrier), PSTN and call centre concepts
  • Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing)
  • Familiar with agile development processes and/or tools

Your contact for this vacancy is:

Ana Paula Freire
Junior HR Manager

Send us your CV and we will get back to you.

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