First Line Service Engineer

Infopulse welcomes talented specialists to join our project as a First Line Service Engineer.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!


  • Grow your expertise through interacting with A-level mobile carriers from all over the world;
  • Get your hands on the vast network with on land, underwater, and space points of presence;
  • Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to grow with you!

Areas of Responsibility

  • Being a part of CSO (Customer Service Operations) L1 team, provide L1 network support activities for voice and mobile messaging platforms and services 24×7
  • Ensure re-active repair activities with customers, suppliers and third parties worldwide
  • Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect


  • Master/Bachelor degree in Computer Sciences, IT, Telecommunications or equivalent
  • 1+ years’ experience in operation of mobile or fixed networks as an engineer
  • GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow
  • Good understanding of the working principles of an IP networks
  • Signalling protocol monitoring tools, protocol analysers, trace analysis
  • Analysis of statistics and reports, knowledge of Network KPIs
  • Fluent in English
  • Strong communication skills – ability to communicate efficiently in multicultural working environment

Your contact for this vacancy is:

Pavlo Kosyak
Trainee HR Manager

Send us your CV and we will get back to you.

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Thank you!

Your CV has been received. Our specialists will contact you if your skills meet the requirements of the position.