Network Support Engineer (m/f/d)

Infopulse, part of Tietoevry Create, is inviting a talented professional to join our growing team as a Network Support Engineer for Arelion, a leading IP services provider, recognized for its vast global network and 100% organically grown fiber backbone. They offer dedicated internet access, IP addresses, cloud connect, ethernet services, and optical fiber solutions to sectors like financial services, government, and gaming, ensuring reliability and scalability for major brands. Established in the early 1990s, Arelion, formerly Telia Carrier, has become the preferred connectivity partner for top content providers and enterprises. The network spans 70,000 km across Europe, North America, and Asia, serving over 2,300 wholesale customers in more than 125 countries.

We are looking to hire a Network Support Engineer who will be responsible for monitoring network performance, both transmission and IP, as well as the underlying infrastructure. You will act on alarms and troubleshoot issues, including incidents reported by customers. Collaborating with third-party providers, you will perform in-depth troubleshooting and coordinate joint efforts to resolve incidents. Additionally, you will coordinate planned maintenance, suggest best practice changes, and contribute to the organization's knowledge database, ensuring optimal network performance and continuous improvement.

Areas of Responsibility

• Monitor customer services per platform and act both on alarm-generated, as well as customer-initiated incidents, and conduct trouble-shooting 
• Interact with third party providers (hardware, network, FLM) in the course of trouble-shooting 
• Own and coordinate efforts for your incident by perform in-depth level of analysis and troubleshooting, including joint trouble-shooting with vendor or customer 
• Coordinate ongoing planned maintenance  
• Follow and suggest changes for best practices, contribute to knowledge database 

Qualifications

• Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
• Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)  
• Experience working in international telecom environment (NOC, Technical Support) 
• Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively
• Strong analytical capabilities and a drive to transform information into fact-based knowledge
• Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
• Excellent communication skills to effectively convey information and collaborate with various stakeholders
• Fluent professional English and Spanish