Voice and Cloud Communications Engineer (m/f/d)

Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as a Voice and Cloud Communications Engineer to support our respectful customer's BICS Voice and CC Value Streams in delivering qualified line of customer and network support.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

• Grow your expertise through interacting with A-level mobile carriers from all over the world;
• Get your hands on the vast network with on land, underwater, and space points of presence;
• Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to grow with you!

Areas of Responsibility

Repair & Operation:

• Provide second-line support for all Voice & Cloud Communications products and platforms.
• Monitor network availability and quality, performing both proactive and reactive maintenance.
• Suggest improvements to proactive tasks and processes.
• Collaborate with L1/customer care teams to resolve customer-reported issues.
• Work with vendors and suppliers to report issues and follow up on resolutions.
• Participate in guard duty service and planned tasks qualifications.

Provisioning:

• Ensure service implementation for all BICS Voice & Cloud Communications products and platforms, meeting business, technical, operational, and regulatory requirements.
• Support SIP/SIP-T (VoIP) setup configuration, testing, and interoperability testing with telco operators.
• Focus on maintaining KPI and SLA measurements.
• Validate, test, and deliver services to customers.

Qualifications

• Degree in Electronics, Computer Science, IT, ICT, or Telecommunications
• 5+ years of experience in telecom, specializing in voice switching (Mobile operators or international carriers)
• Strong knowledge of Telecom technologies and ITU/ETSI standards (SS7/ISUP, VoIP/SIP, RTP, MGCP)
• Experience with NGN platforms (Sonus or Dialogic preferred) and SBCs (Ribbon, Metaswitch)
• Familiarity with transmission equipment and signalling protocol monitoring tools
• Basic experience with Unix/Linux
• Expertise in network switching/routing for Unified Communications and VoIP
• Experience with SIP-trunking and protocols like SIP, ENUM, INAP, HTTP
• Knowledge of secure environments (SSL/TLS, secure APIs)
• Proficient in Wireshark and Splunk for root cause analysis
• Fluent in English with strong communication skills
• Strong problem-solving, planning, and organizational skills
• Ability to explain technical concepts clearly and collaborate effectively in a team