ServiceNow Business Analyst/Process Expert

Infopulse is inviting a talented professional to join our growing team as a ServiceNow Business Analyst/Process Expert.

Areas of Responsibility

  • Develop a thorough understanding of client’s requirements
  • Support implementation of business requirements from initial proposal to final delivery
  • Perform requirements gathering and validation with stakeholders
  • Apply industry best practices and thorough knowledge of ServiceNow to design an optimal solution supporting the business process
  • Build a trusting relationship with the stakeholders and guide them to adopt the best solution
  • Take ownership for the quality of the solution delivered and ensure it is tested thoroughly
  • Demonstrate working solutions to stakeholders
  • Prepare training materials and conduct user training as required


  • At least two years of Business Analysis or ITSM consultant experience
  • Knowledge of ITSM and ITIL. Practical experience in implementing ITSM processes in large organizations
  • Strong verbal and written communications skills
  • Client presentation development, executive presence
  • At least two years of professional experience supporting ServiceNow implementation projects
  • Practical knowledge of ITSM ServiceNow module

Will be an advantage

  • ITIL Foundations Certification
  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience implementing systems using the Agile/Scrum methodology
  • Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
  • Administration of a ServiceNow instance including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers, App Engine custom applications
  • Practical knowledge of ServiceNow modules: SPM / ITBM, GRC, HRSD
  • Supervisory experience working with diverse internal and client teams
  • Experience in test plan creation and execution, including automated test scripts
  • ServiceNow certification

Your contact for this vacancy is:

Tetiana Tkachyk photo
Tetiana Tkachyk
Junior HR Manager

Send us your CV and we will get back to you.

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