ServiceNow Business Analyst/Process Expert
Experience:
2+ years
English:
Upper-Intermediate
Location:
Ukraine, Poland, Bulgaria
Infopulse is inviting a talented professional to join our growing team as a ServiceNow Business Analyst/Process Expert.
Areas of Responsibility
- Develop a thorough understanding of client’s requirements
- Support implementation of business requirements from initial proposal to final delivery
- Perform requirements gathering and validation with stakeholders
- Apply industry best practices and thorough knowledge of ServiceNow to design an optimal solution supporting the business process
- Build a trusting relationship with the stakeholders and guide them to adopt the best solution
- Take ownership for the quality of the solution delivered and ensure it is tested thoroughly
- Demonstrate working solutions to stakeholders
- Prepare training materials and conduct user training as required
Qualifications
- At least two years of Business Analysis or ITSM consultant experience
- Knowledge of ITSM and ITIL. Practical experience in implementing ITSM processes in large organizations
- Strong verbal and written communications skills
- Client presentation development, executive presence
- At least two years of professional experience supporting ServiceNow implementation projects
- Practical knowledge of ITSM ServiceNow module
Will be an advantage
- ITIL Foundations Certification
- Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience implementing systems using the Agile/Scrum methodology
- Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
- Administration of a ServiceNow instance including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers, App Engine custom applications
- Practical knowledge of ServiceNow modules: SPM / ITBM, GRC, HRSD
- Supervisory experience working with diverse internal and client teams
- Experience in test plan creation and execution, including automated test scripts
- ServiceNow certification
