Lviv Citizen Portal Powered by Infopulse Marked a Year of Successful Service

In June 2015, Lviv became the first Ukrainian city “to try on” e-democracy. With the assistance of ICT Competence Center, Infopulse, and DeNovo Data Center, the Online Citizen Portal has been created.

The joint initiative intends to simplify the daily life of Lviv citizens, helps to minimize human factor and saves time by providing direct contact with the city’s administration and giving access to e-services.

The SharePoint-based portal offers a wide range of public and social services online, such as getting certificates, arranging appointments with civil servants or city officials, paying for utility services, checking the status of an application, joining the housing queue, enrolling children to a kindergarten, and some others. One of the key innovations of this project is secure user authentication with the help of innovative digital technologies, namely BankID, Mobile ID, and digital signatures (EDS).

After one year since the initial launch, the project proved to be successful. According to the statistics as of June 2016, the Online Portal has won the confidence of the Lviv citizens:

• 3,728 registered users
• 13,465 user sessions
• 50 public and social services available
• 1,204 public and social services ordered
• 3,000+ hours saved

The list of services is constantly expanded: 150 services are expected to be available online by the end of 2016. As a further step, a mobile version of the citizen portal will be launched soon, enabling anytime-anywhere access to the portal on any smartphone or tablet.

Instead of talking (about fighting corruption), we need to implement certain procedures to mitigate all negative processes. While we are only at first stages of e-government implementation, we already have some important and positive changes. Any resident, looking to get a public or social service, should be treated with respect and diligence. We want to bring city government and public services to a completely new level. And while we talk about Smart City approach, it’s not only about e-government. Innovations should be everywhere on all levels.

Andrii Sadovyi

Head of the Lviv City Council

Lviv was the first city in Ukraine to launch such innovative service, but won’t be the last. The project is currently being deployed to other Ukrainian cities as well. By 2020, most public and civil services are expected to be available online, transforming communities and making lives easier for millions of Ukrainian citizens.

From the very start of the project in January 2015, Infopulse was instrumental in delivering the solution from idea to the implemented and functioning system.

This project could hardly happen without Infopulse’s help. A reliable partner in need is a partner indeed. I truly believe that this project is our mutual success and success of Ukrainian people, marking another milestone on a way to democratic changes and digitalization of Ukraine.

Ivan Korzhov

Deputy Head, IT Office

Infopulse intends to continue supporting the further development of e-democracy in Ukraine and contributing to shaping democratic reforms in Ukraine.