Lviv Citizen Portal Powered by Infopulse Marked a Year of Successful Service
The joint initiative intends to simplify the daily life of Lviv citizens, helps to minimize human factor and saves time by providing direct contact with the city’s administration and giving access to e-services.
The SharePoint-based portal offers a wide range of public and social services online, such as getting certificates, arranging appointments with civil servants or city officials, paying for utility services, checking the status of an application, joining the housing queue, enrolling children to a kindergarten, and some others. One of the key innovations of this project is secure user authentication with the help of innovative digital technologies, namely BankID, Mobile ID, and digital signatures (EDS).
After one year since the initial launch, the project proved to be successful. According to the statistics as of June 2016, the Online Portal has won the confidence of the Lviv citizens:
- 3,728 registered users
- 13,465 user sessions
- 50 public and social services available
- 1,204 public and social services ordered
- 3,000+ hours saved
The list of services is constantly expanded: 150 services are expected to be available online by the end of 2016. As a further step, a mobile version of the citizen portal will be launched soon, enabling anytime-anywhere access to the portal on any smartphone or tablet.
Lviv was the first city in Ukraine to launch such innovative service, but won’t be the last. The project is currently being deployed to other Ukrainian cities as well. By 2020, most public and civil services are expected to be available online, transforming communities and making lives easier for millions of Ukrainian citizens.
From the very start of the project in January 2015, Infopulse was instrumental in delivering the solution from idea to the implemented and functioning system.
Infopulse intends to continue supporting the further development of e-democracy in Ukraine and contributing to shaping democratic reforms in Ukraine.