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Revacom: Application Packaging and Virtualization Services for World-Leading Brands

Revacom: Application Packaging and Virtualization Services for World-Leading Brands - Infopulse - 913605 Client: Revacom
Industry: IT Services
Location: Germany (HQ)
Employees: 160
Website: revacom.com

Client Background

Revacom is a global service provider specializing in application packaging and software migration and one of Europe’s leading suppliers of application packaging services. Headquartered in Potsdam, Germany, Revacom has offices in 6 countries worldwide and serves such customers as AXA, Franke, HP, Lufthansa, PWC, Swisscom, UBS, and others.

Business Challenge

In 2005, Revacom approached Infopulse with the need to set up an application packaging factory at our premises. The customer’s aim was to have a remote development center which could help reduce the cost per package and, thus, provide better pricing conditions to the end customers combined with high quality of service. Receiving access to big European customers, Revacom managed to create the wide coverage of services in CEE and the UK.

Read the full Case Study

Solution

Quick takeover of the initial knowledge (up to 4 knowledge transfer sessions) followed by setting up a team of 7 application packaging engineers. The value produced by the joint forces of both Revacom (delivery management) and Infopulse (production) resulted in the possibility to offer competitive pricing conditions to European customers.

Territorially, the application packaging factory is located in Zhytomyr, the biggest regional office in Ukraine, which helps Infopulse maintain high quality standards and manage sufficient profitability at the same time.

Types of services:

  • Creation of unattended software installations, incl. handling standard settings and licensing
  • Installation verification and correction of errors in original installations: Excessive privileges, search for updates
  • Prepare installations for deployment: Microsoft SCCM, Microsoft App-V
  • Application conflict management, including automatic software repairing

Business Value

  • Revacom has significantly increased its capacities and is now able to deliver an average of over 10,000 application packages every year.
  • Reduction of costs and schedules of software deployment and configuration, especially on large number of workstations
  • Reduction of maintenance costs due to decreased number of user requests and self-repair features
  • Reduction of upgrade costs
  • Establishing long-term relationships with end-customers due to the high-quality trusted delivery by Infopulse
  • Getting assistance of Infopulse in setting up an RDC in Vietnam

Quick Facts

Technologies:

  • Microsoft SCCM, Enteo NetInstall, VMware Horizon, WinInstall

Other facts:

  • Duration: since 2005
  • Team Size: 74 FTE in 2011 as a peak

Customer Quote

For Revacom as a company, the move to Ukraine was a move to a completely new horizon. And to make it clear from the beginning: It definitely was a good one! After carefully evaluating the pro’s and con’s, we decided to start building the first team in cooperation with Infopulse in Ukraine and hired 7 trainees in September 2005. Since that time our team at Infopulse grew up to 50 packaging engineers. We believe that not only the strong technical skills but especially the attitude and the mind set of our employees in Ukraine have contributed to this success.– Andreas Sternberg, Managing Director