TelcoTalks #2: Show Your Tickets! NOC Evolution – From Routine to an End-to-End Service
Partners:
In the traditional telecom worldview, Network Operations Center is an essential yet hardly innovative element. Reactivity and routine day-to-day processes have earned NOC a somewhat unexciting reputation in a closely-knit telecom community where “no news is good news”.
But this doesn’t fit reality anymore.
For a modern telco & connectivity services consumer, be it a person or an enterprise, the old reactive ways are just not good enough. To win the customers and retain them, telcos need to go that extra mile. They need to make network performance buttery smooth before the customers even notice any intrusion into their peace of mind.
Instead of reacting, telcos need to predict issues and curb them before they impact the customer. Instead of betting on speed in ticket handling, telcos need to reduce the number of tickets per se.
They need NOC as an End-to-End Service.
In the second episode of our TelcoTalks series on Nov. 22, at 4:00 PM (CET), we’re talking to Nick Kozlenko, one of the NOC team leaders at BICS, a communications enabler with a global reach. Oleh Kulyk, Network Operations & Planning expert from Infopulse joined the discussion.
Agenda
- Evolution of NOC: from ticket handling to universal soldiers
- What’s hot in modern NOC?
- Growing demands and customer orientation
- Automatization of basics
- From a one-country setup to follow-the-sun product-oriented NOC: Story of BICS
- What’s hot in modern NOC?
- Challenges of NOC today: not good enough?
- Good network support engineers are rare and qualified
- Attrition in NOC: the battle of nurturing vs. retaining
- Future NOC: Nik’s and Oleh’s very (in)accurate predictions
- Q&A with the speakers
Speakers
Nick Kozlenko
Illia Zavialov
