Application Support and Maintenance for Financial Services Company

Managed Application Support for Financial Services Company

Financial Services & Software Company




Banking & Finance



About the Customer:

A fast-growing international business with over 10,000 clients worldwide, the company provides credit risk management and decision analytics services and solutions.

Business Challenge

  • The client needed to reduce workloads of L3 support and development teams allowing them to focus on more important product and business development tasks.
  • It was also strategic to strengthen collaboration between current L1 and L3 support teams to optimize products support management.
  • Reinforce customer support services to increase customer satisfaction.
  • Provide fast, flexible and scalable support team to meet the growing product development needs.
Managed Application Support for Financial Services Company - Case Image


Infopulse enabled the following L2 Support and Maintenance services:

  • Monitoring / Alerts processing
  • Incidents / Bugs fixing
  • Standard Changes implementation (no coding)
  • RFC analysis and estimation
  • RFI processing
  • Reporting services.

We also delivered L2 additional services:

  • Release deployments (Production and Test)
  • Smoke tests after deployments
  • Environment / Instance documentation update
  • Support processes improvement
  • Support services of the Application, Infrastructure and DB levels.


Microsoft Azure logo
Microsoft Azure
Azure DevOps logo
Azure DevOps
Microsoft Teams logo
Microsoft Teams
Microsoft Windows Server logo
Microsoft Windows Server
oXygen XML Editor logo
oXygen XML Editor
PowerShell logo
RabbitMQ logo
SoapUI logo
VMware logo
TeamCity logo
and many others

Business Value

Due to the implemented services, our customer received the following benefits:

  • Faster development and improved delivery of new features
  • Enhanced quality and value of support services for the end-users
  • Strong collaboration between L1, L2, and L3 support levels
  • Increased customer satisfaction level due to proactive approach to support
  • Better scalability due to flexible and adaptable support team
  • Improved and streamlined support processes according to ITIL
  • Continuous improvement of support services.

Related Services

We have a solution to your needs. Just send us a message, and our experts will follow up with you asap.

Please specify your request

Thank you!

We have received your request and will contact you back soon.