Reinforce Your Expertise & Capabilities
Get access to in-depth IT expertise, next-gen technologies, and integrated, ITIL-aligned service desk services that help you sustain a resilient and efficient IT infrastructure with superior end-user support.
Achieve Operational Excellence
Infopulse helps you ensure seamless IT operations by thoroughly monitoring the performance and availability of your network, applications, and databases, proactively troubleshooting issues and covering all ITSM processes.
Boost Customer Satisfaction
Our service desk acts as a SPOC for the entire end-user support process, delivering L1/L2 multi-channel support 24/7. Take advantage of rapid request and incident management to improve your customer experience and loyalty.
Gain the Scalability You Need
From a small team extension to a fully managed IT service desk, Infopulse offers flexible delivery options that can be scaled according to your business needs and customized with software, hardware, team skills, and service delivery schedule upon your request.
Pursue Strategic Goals
Drive innovation and growth by redirecting the efforts of your IT teams to valuable strategic tasks while Infopulse engineers support your IT ecosystem and manage the end-user requests.
With our help, you can avoid financial losses due to unplanned downtime, as well as reduce expenses for hiring, training, and managing in-house experts and purchasing additional hardware or software.
Customer Support Chatbot
Infopulse сhatbot is designed to enhance support functions by helping users navigate a website, product, or system.
- Multilingual support and contextual conversations
- Seamless integration with your website and messaging platforms
- Accurate analytics to optimize chatbot performance
Our centralized service desk covers the full spectrum of end-user support services – from registering and resolving simple customer queries and access management tasks to managing complex L2/L3 tickets. We perform incident, event, and request management along with other ITSM processes to ensure swift resolution of any end-user issues.
Infopulse provides in-depth 24/7 monitoring across all layers of your on-premises, cloud-based, or hybrid IT infrastructure. In addition, our team conducts constant infrastructure health checks and proactive issue troubleshooting to mitigate potential downtimes.
Software & Hardware Management
Our services encompass all aspects of software management activities, such as the installation of new software, configuration management, applying hotfixes, etc. We also provide full-scale hardware inventory management, including maintenance and the purchasing of new items.
Network Operations Center (NOC)
Infopulse’s NOC experts help you leverage robust network operations and maximize uptime with enterprise-wide network performance and availability monitoring, managed LAN/WLAN, firewall management, and network access control services.
As a long-term Microsoft partner and an Azure Expert MSP, Infopulse offers a diverse set of support services for your Microsoft ecosystem. Our experts perform Microsoft user management as well as access and license management, SharePoint configuration, OneDrive support, and other services.
Case for Financial Services & Software Company
Managed Application Support for Financial Services CompanyOur client, a fast-growing provider of credit risk management solutions, needed to reduce the workloads of L3 support and development teams allowing them to focus on more important tasks.
Case for Nordic Logistics Company
Seamless AWS Operations for a Hybrid InfrastructureOur customer was struggling with maintaining their hybrid infrastructure. Infopulse assembled an AWS operations center to ensure an efficient 24/7 functioning of our customer’s hybrid infrastructure and paved the way for full-scale cloud migration.
Case for Leader in Government Relations
IT Audit Turns into Digital TransformationOur customer, a government relations advisor, requested to conduct an audit of their entire IT infrastructure. After the initial IT audit, Infopulse presented our client with a holistic strategy for their infrastructure modernization, based on technical recommendations and cost-benefit assessment.
Case for Agillic ApS
IT Infrastructure Monitoring for a Marketing Software Provider
With the great work of the Infopulse monitoring team, Agillic is able to provide the availability of our solution that our customers expect, even when the problems occur in the middle of the night or during weekends.
Case for Tietoevry
High-Availability IT Operations for Nordic CustomersTietoevry is a leading digital services and software company with headquarters in Finland and a strong Nordic heritage. With 24,000 professionals globally, the company delivers services and solutions to more than 10,000 customers in over 90 countries.
Case for Manufacturing Company
ITSM and User Self-Service Portal ImplementationOur customer is one of the world’s leading manufacturers of both solid and perforated steel belts, processing systems, and applications for the food, chemical, construction, transportation, and other sectors. They provide customized industrial solutions to support the production processes of manufacturers globally.
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