IT Service Desk

Ensure reliable 24/7 operations and outstanding end-user experience with managed IT service desk and support services from Infopulse.

We Help You
Reinforce Your Expertise & Capabilities

Get access to in-depth IT expertise, next-gen technologies, and integrated, ITIL-aligned service desk services that help you sustain a resilient and efficient IT infrastructure with superior end-user support.

Achieve Operational Excellence

Infopulse helps you ensure seamless IT operations by thoroughly monitoring the performance and availability of your network, applications, and databases, proactively troubleshooting issues and covering all ITSM processes.

Boost Customer Satisfaction 

Our service desk acts as a SPOC for the entire end-user support process, delivering L1/L2 multi-channel support 24/7. Take advantage of rapid request and incident management to improve your customer experience and loyalty.

Gain the Scalability You Need

From a small team extension to a fully managed IT service desk, Infopulse offers flexible delivery options that can be scaled according to your business needs and customized with software, hardware, team skills, and service delivery schedule upon your request.

Pursue Strategic Goals

Drive innovation and growth by redirecting the efforts of your IT teams to valuable strategic tasks while Infopulse engineers support your IT ecosystem and manage the end-user requests.

Optimize Costs

With our help, you can avoid financial losses due to unplanned downtime, as well as reduce expenses for hiring, training, and managing in-house experts and purchasing additional hardware or software.

Our Solutions

solution
Customer Support Chatbot

Infopulse сhatbot is designed to enhance support functions by helping users navigate a website, product, or system.

  • Multilingual support and contextual conversations
  • Seamless integration with your website and messaging platforms
  • Accurate analytics to optimize chatbot performance 
Link to solutions/customer-support-chatbot

Service Categories

End-user Support

Our centralized service desk covers the full spectrum of end-user support services – from registering and resolving simple customer queries and access management tasks to managing complex L2/L3 tickets. We perform incident, event, and request management along with other ITSM processes to ensure swift resolution of any end-user issues.

Monitoring Services

Infopulse provides in-depth 24/7 monitoring across all layers of your on-premises, cloud-based, or hybrid IT infrastructure. In addition, our team conducts constant infrastructure health checks and proactive issue troubleshooting to mitigate potential downtimes.

Software & Hardware Management

Our services encompass all aspects of software management activities, such as the installation of new software, configuration management, applying hotfixes, etc. We also provide full-scale hardware inventory management, including maintenance and the purchasing of new items.

Network Operations Center (NOC) 

Infopulse’s NOC experts help you leverage robust network operations and maximize uptime with enterprise-wide network performance and availability monitoring, managed LAN/WLAN, firewall management, and network access control services.

Microsoft Support

As a long-term Microsoft partner and an Azure Expert MSP, Infopulse offers a diverse set of support services for your Microsoft ecosystem. Our experts perform Microsoft user management as well as access and license management, SharePoint configuration, OneDrive support, and other services.

Technologies

Microsoft Azure logo
Microsoft Azure
Confluence logo
Confluence
ServiceNow logo
ServiceNow
Veeam logo
Veeam
Jira logo
Jira
Nagios logo
Nagios
Microsoft System Center Service Manager (SCSM) logo
Microsoft System Center Service Manager (SCSM)
salesforce logo
Salesforce
and many others

Cases

Insights

We have a solution to your needs. Just send us a message, and our experts will follow up with you asap.

Please specify your request

Thank you!

We have received your request and will contact you back soon.