High-Availability IT Operations for Nordic Customers

tietoevry-logo

Location:

Nordics

Industry:

Software & Hi-Tech

Employees:

24 000

About the Customer:

TietoEVRY, a global IT service provider, was struggling against high operational costs in IT Operations while needing to access a wider set of technical competencies. Infopulse helped our client reach business objectives, increase system security, and grow the maturity of the IT infrastructure.

Business Challenge

The primary client’s objective for finding an outsourcing partner was labor cost arbitrage. Tietoevry was struggling with high operational costs, specifically in the area of IT Operations. Secondly, it was accessibility to a wider set of technical competencies and a labor sourcing diversification strategy.

There were also a number of side effects realized at a later stage of the case development such as enforcing the IT operation security policy and better operational documentation.

High-Availability IT Operations for Nordic Customers - Case Image

Solution

Infopulse has created a team of IT specialists in the number of technological areas: Windows, Linux, Network, and Application Operations. At later stages, other deliveries were added to the portfolio, such as AIX, Solaris, DBA, as well as specialists in Citrix, Virtualization and Storage, Software Asset Management, and Microsoft business application line.

Technologies

Desktop Platform Administration logo
Desktop Platform Administration
AIX logo
AIX
Cisco logo
Cisco
Application Packaging  logo
Application Packaging
Microsoft Windows Server logo
Microsoft Windows Server
Monitoring logo
Monitoring
Oracle logo
Oracle
SAN/Storage logo
SAN/Storage
Software Asset Management logo
Software Asset Management
Solaris logo
Solaris
Sybase logo
Sybase
VMware logo
VMware
HP-UX logo
HP-UX
Juniper logo
Juniper
Linux logo
Linux
Microsoft SQL logo
Microsoft SQL
and many others

Facts & Figures

Team Size

220 FTE

Duration

since 2007

Business Value

The project is running using the “Team Extension” business model, although there are a number of “project-based” deliveries. Some of the deliveries were successfully converted into the proper SLA-based service delivery in particular niche areas, such as Software Asset Management, Monitoring, and Capacity.

  • The client achieved reduced labor costs and opportunity to use blended engineer rates for new and existing contracts.
  • The client was able to declare access to the wider and more saturated pool of the technical competencies available at the Ukrainian market.
  • Increased system security, grown maturity of the IT infrastructure (as offshoring called for more intensive use of modern technologies), and significantly improved system technical documentation thanks to the increased technical capacity and the faced need of system transition to the offshore.

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