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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Infopulse - Expert Software Engineering, Infrastructure Management Services
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Infopulse - Expert Software Engineering, Infrastructure Management Services

IT Infrastructure Monitoring

24/7 IT Infrastructure Monitoring and Support Services to Ensure Your Business Continuity

One of the most important tasks in IT infrastructure monitoring is timely identification and reaction to possible threats and issues related to performance of infrastructure and applications. We offer custom-tailored scalable IT infrastructure monitoring services to satisfy your specific business continuity requirements.

Normally, most hardware and software systems are business-critical for companies to the extent that their performance has a high influence over business continuity. This means that system monitoring, diagnostics, timely detection, and elimination of problems become key tasks to ensure that the IT infrastructure operates efficiently to satisfy dynamic business demands.

Infopulse runs a 24/7 monitoring center facility with an SLA-based operational model to support our clients with early detection of systems’ downtime, execution of routines, event management, and L1 support.

IT Infrastructure Monitoring Operations

Infopulse protects business-critical systems, assuring high performance and 24x7x365 IT infrastructure availability. Through continuous system monitoring, diagnostics, early issues detection and their prompt resolution within the SLA, we ensure the maximized efficiency of your IT operations. With our effective 1st-level support and proactive approach to event management, we minimize the support effort of 2nd– and 3rd-level teams. We provide the following infrastructure monitoring services:

Monitoring Operations – ensuring 24/7 IT infrastructure availability:

  • Proactive monitoring of Websites, Cloud, Servers and Networks, Applications and Databases, Real Users
  • Prompt detection, classification, and resolution of alerts and incidents
  • Early preventive events analysis
  • Scheduled maintenance procedures and routines execution
  • Proactive infrastructure performance measurement
  • Reporting and tracking incidents status

Service Desk – convenient centralized service point for users:

  • Single point of contact for customer/user inquiries
  • Business processes support
  • 1st-line support
  • Service Delivery coordination and reporting for the IT landscape
  • Registration and processing of incidents and requests
  • Consultation provision
  • Multilingual support

All our remote and on-site services are running in a distributed multi-site environment to ensure redundancy and sustainable capacity of delivery.

Tools Expertise:

  • Nagios, Zabbix, Pingdom, GrayLog, Grafana, Microsoft System Center Operations Manager (SCOM), CA Unicenter NSM, HP NNM, HP BAC, IPSoft, HP SM9, Microsoft System Center Service Manager (SCSM), Salesforce, Atlassian Opsgenie & JIRA, Zoho Site24x7, ServiceNow

Scalability:

  • Support ranges from SMB up to enterprise-level environments

Customer benefits:

  • Guaranteed Service Performance level for business-critical applications and systems
  • Round-the-clock system monitoring (24/7/365 operation) allows early detection of possible issues and their prompt resolution within the SLA
  • Minimize the support effort of 2nd– and 3rd-level teams with proactive approach to event management
  • Registration of incidents in a provider’s or customer’s database
  • Effective combination of manual and automatic checks of infrastructure control