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Chatbot Development

Reach new levels of business efficiency with intelligent 24/7 AI assistants

Are you looking for a better way to connect with your customers and build lasting trust? Integrating an AI-driven chatbot into your key business system will allow you to elevate customer experience, automate routine business tasks, optimize sales interactions, and lower customer care costs. Infopulse can help you achieve these goals by developing a self-learning chatbot customized to your business needs and industry domain.

What We Do

Leveraging Deep Learning, Voice Recognition, Big Data, and Cognitive Computing technologies, we deliver multilingual chatbots capable of understanding not only human requests but also interests and sentiments. As a result, your customized virtual assistant can build natural conversation flows, recognize sales opportunities and engage potential customers in a new preferred way.

Key Business Benefits

  • Automated common business processes and operations
  • Improved customer engagement and retention
  • Higher trust due to Q&A communication, faster response time, and interactive visuals
  • Decreased costs on customer support and reduced customer churn
  • Collecting and organizing customer information from integrated data sources
  • Integration with any social media platform and core business systems

Challenges We Address with Chatbots

  • Engage consumers & speed up their acquisition – Smoother onboarding process and improved acquisition time.
  • Increase customer satisfaction – Immediate responses to complaints, inquiries, propositions.
  • Boost retention & reactivation – Personalized suggestions and notifications in the interactive form.
  • Add new channel of company updates – Increase brand awareness and interest of your prospects.
  • Enforce up- & cross-sales – Based on the collected data and customer’s input on needed products or services.
  • Process L1 service desk requests faster – Automate up to 50% of common service or incident requests processing.

Customized Chatbot to Suit Your Business Domain

Banking & Finance chatbot

Provides information on personal bank accounts, balance, credit limit, bank’s services and products, transaction history. Reports on accruals, expenses; calculating and applying for a mortgage or loan. Sends notifications on upcoming payments; helps to pay bills instantly and conducts money transfers. Click to learn more >

Travel chatbot

Helps a user find and book the most suitable flight/train/bus tickets and suggests a weather forecast for the selected destination. Sends notifications on changes and upcoming trips. Assists in booking a car or a flat, buying entrance tickets to museums and theaters, reserving a table at the restaurant, etc. Click to learn more or request a demo:

E-commerce chatbot

Connects to prospects, assists with online store navigation, sends reminders about the abandoned items; simplifies a product/service purchase in the app. Sends shipping/delivery notifications, best daily deals and coupons; improves upselling, cross-selling and remarketing.

Insurance chatbot

Provides insurance plans comparison, clarifies the company’s specific policies, assists customers with filling and submission of insurance applications. 24/7 customer support to address common issues, claims and process requests for insurance renewal, etc.

Healthcare chatbot

Customized to the needs of doctors, pharmacists, or patients, the bot can set an appointment and send reminders; help medics to collect and organize patient’s data. Based on the patient’s symptoms, it suggests preliminary diagnosis and self-care recommendations or refers to a specific hospital.

Recruiting & HR chatbot

Consulting employees on vacations, sick leaves, corporate events, policies. Sending employee satisfaction surveys. Helping recruiters to deal with job seekers’ requests, gather information about qualifications, answer FAQs, or schedule a job interview while automating up to 80% of recruiting activities.

Service Desk chatbot

Unlock user account or access card, reset/restore password, connect to a network printer, network folder access, VPN configuration, FAQ. Click to learn more >

Enterprise chatbot

Taking care of simple corporate tasks such as booking a business trip or a meeting room, informing on corporate policies, notifying about the company’s achievements, gathering employees’ feedback.

Tools & Technologies

The tech stack that powers our chatbot development can be integrated with both cloud and on-premise services:

  • Azure Bot Service
  • Microsoft Flow
  • LUIS
  • Bing Speech API
  • Microsoft Office 365
  • Google Dialogflow
  • IBM Watson Assistant
  • Amazon Lex

Why Infopulse

  • Dedicated Data Science service line
  • Strong Cognitive Computing competence
  • 24/7 support and maintenance